Shipping Guide

Shipping precious gear can be daunting. Luckily, we're experts on the subject and happy to share our knowledge! Here are some links to get you started:

What to Expect

Before a Sale

You can use our Reverb Shipping Label Estimator. This tool is also available when creating a listing. It's up to you whether or not you want to charge a flat rate for shipping or calculate it for each individual listing.

After a Sale

Save money, save time, and protect your gear using Reverb Shipping Labels after you sell an item. Damage and signature insurance for the full value of the item are also available.

1

Item Ordered

2

Payment Verification
For your protection, we verify the buyer's information and secure payment on high cost items.

3

Payment Cleared
It may take up to two days for a payment to clear.

4

Item Cleared for Shipment
When the item is cleared for shipment, it must be shipped within 3 business days.

International Shipping

You can now purchase international shipping labels directly on Reverb. We’ve streamlined all the customs forms to make shipping around the world via USPS, DHL, and UPS a simple click-and-print process.

International labels are available on any item under $2,500 USD. As with all other shipping labels purchased through Reverb, your shipment can be safeguarded by using Reverb Safe Shipping. If your package runs into any issues, simply contact our friendly support team and we’ll get your claim quickly processed.

As with all other shipping labels purchased through Reverb, your shipment can be safeguarded through Reverb Safe Shipping. If your package runs into any issues, simply contact our friendly support team and we’ll get your claim quickly processed.

Reverb Safe Shipping

Protect yourself if anything is lost or damaged during shipping, our responsive and friendly support team will help resolve the issue quickly. Using a Reverb Shipping Label gives you the option to purchase Reverb Safe Shipping for a fraction of your gear's sale price.

File a Report Directly with Reverb

Use Reverb's short and simple damage form.

Work with a Musician

Speak directly to a musician who understands the value of your gear.

Reach a Fast Resolution

Receive payment or help repairing gear quickly due to one-on-one support.

Have Questions?

Feel free to reach out to our rockstar support team.

Contact Support