Reverb Safe Shipping
Simple, Safe, Fast
Start Selling

Reverb Safe Shipping
Simple, Safe, Fast

Using a Reverb Shipping Label gives you the option to purchase Reverb Safe Shipping for a fraction of your gear's sale price. If anything is lost or damaged during shipping, our responsive and friendly support team will help resolve the issue quickly.

Image of a laptop setup
File a Report Directly
Use Reverb's short and simple damage form.
Image of guitar, a smartphone, and a shipping box
Work with a Musician
Speak directly to a musician who understands the value of your gear.
Image of someone playing the keyboard
Reach a Fast Resolution
Receive payment or help repairing gear quickly due to one-on-one support.
What Our Customers Say
Fender California Series Malibu Player
"Until this year, I seldom had to use Reverb Safe Shipping, but I’m so glad I do it for every order. Every time there was an issue, I was well taken care of and my customer was as happy as they could be with the situation. "

Rick T.

Sold a Fender California Series Malibu Player
Nektar Panorama P4 49‑Key USB Midi Controller Keyboard
"Thank you and fantastic service. I’m really glad to see how smoothly that went. I’ve never had to use the Safe Shipper recovery before, but I couldn’t be happier. I’ll definitely continue to get that little bit of insurance on all future sales. "

Dave S.

Sold a Nektar Panorama P4 49‑Key USB Midi Controller Keyboard

Fender California Series Malibu Player

"Until this year, I seldom had to use Reverb Safe Shipping, but I’m so glad I do it for every order. Every time there was an issue, I was well taken care of and my customer was as happy as they could be with the situation."

Rick T.

Sold a Fender California Series Malibu Player

Nektar Panorama P4 49‑Key USB Midi Controller Keyboard

"Thank you and fantastic service. I’m really glad to see how smoothly that went. I’ve never had to use the Safe Shipper recovery before, but I couldn’t be happier. I’ll definitely continue to get that little bit of insurance on all future sales."

Dave S.

Sold a Nektar Panorama P4 49‑Key USB Midi Controller Keyboard







 
How It Works

If your item is damaged or lost during shipment and you've purchased Reverb Safe Shipping with a Reverb Shipping Label, we'll cover the cost of repairs or reimburse you for the sale amount.*

All inquiries can be made through Reverb's simple online form. Deal directly with our responsive and friendly support team to get reimbursed quickly.*

Reverb Safe Shipping Process
1
Fill out this form with documentation of damage and original packing materials.
2
Reverb processes and approves reimbursement
3
Item is either repaired or returned.
4
Reverb pays out lost amount.

How it Works
If your item is damaged or lost during shipment and you've purchased Reverb Safe Shipping with a Reverb Shipping Label, we'll cover the cost of repairs or reimburse you for the sale amount.*

All inquiries can be made through Reverb's simple online form. Deal directly with our responsive and friendly support team to get reimbursed quickly.*



Reverb Safe Shipping Process
1

Fill out this form with documentation of damage and original packing materials.
2

Reverb processes and approves reimbursement
3

Item is either repaired or returned.
4

Reverb pays out lost amount.
Item damaged during shipment?
Submit a Request

Reverb Safe Shipping Terms

Reimbursement will not be provided when loss or damage is a result of improper, inadequate, or unsafe packaging or wrapping, which shall be determined at Reverb's sole discretion.

See the FedEx general packaging guidelines, the UPS packaging guidelines or USPS preparing packages page for tips on preparing your package for proper shipping. Note, a flight case or other similar hard case packaging is not sufficient packaging. The maximum reimbursement will not exceed the declared value of the item on the label.

*Buying Safe Shipping is required when purchasing a Reverb shipping label for items with a sale price between $1500 USD and $10,000 USD. Neither Safe Shipping nor Reverb Shipping Labels are available for items with a sale price of $10,000 or more. The maximum declared value for an international shipment is $2,500.
Reverb Safe Shipping Terms

Reimbursement will not be provided when loss or damage is a result of improper, inadequate, or unsafe packaging or wrapping, which shall be determined at Reverb's sole discretion.

See the FedEx general packaging guidelines, the UPS packaging guidelines or USPS preparing packages page for tips on preparing your package for proper shipping. Note, a flight case or other similar hard case packaging is not sufficient packaging. The maximum reimbursement will not exceed the declared value of the item on the label.

*Buying Safe Shipping is required when purchasing a Reverb shipping label for items with a sale price between $1500 USD and $10,000 USD. Neither Safe Shipping nor Reverb Shipping Labels are available for items with a sale price of $10,000 or more. The maximum declared value for an international shipment is $2,500.

Learn More About Selling on Reverb

Shipping Corner

Shipping materials, discounted shipping labels, and safe shipping–plus tips from our team of musicians–all in one place.

Image of How to Sell on Reverb

Seller Hub

Your starting point to learn about selling on Reverb, including more information on seller tools, shipping guides, and how tos.

Image of transparent pricing

How to Sell on Reverb

This step-by-step guide walks you through listing an instrument for sale, pricing it and photographing it so that you get more money for your gear.

Image of seller help center

Transparent Pricing

Listing an instrument for sale is free, and with our clear and simple pricing, you’ll always know how much of the final sale price you’ll keep and when you’ll get paid.

Learn More About Selling on Reverb

Shipping Corner

Shipping materials, discounted shipping labels, and safe shipping–plus tips from our team of musicians–all in one place.

Seller Hub

Your starting point to learn about selling on Reverb, including more information on seller tools, shipping guides, and how tos.

How to Sell on Reverb

This step-by-step guide walks you through listing an instrument for sale, pricing it, and photographing it so that you get more money for your gear.

Transparent Pricing

Listing an instrument for sale is free, and with our clear and simple pricing, you’ll always know how much of the final sale price you’ll keep and when you’ll get paid.

Additional Questions?
Check out our Seller Help Center.

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

iOS app store button
Android play store button
The Apple logo and the App Store are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
Scan with your phone to get the Reverb app:
App Install QR Code
Oops, looks like you forgot something. Please check the fields highlighted in red.