Shipping precious gear can be daunting. Luckily, we're experts on the subject and happy to share our knowledge! Here are some quick links to get you started:
When you're listing an item on Reverb, you'll be able to estimate the shipping cost using the Shipping Estimator at the bottom of the page. It's up to you whether or not you want to charge a flat rate for shipping or calculate it for each individual listing.
Shipping labels and shipping materials can be purchased on Reverb after you sell an item. Damage and signature insurance for the full value of the item are also available for purchase.
For your protection, we verify the buyer's information and secure payment on high cost items.
Item Cleared for Shipment
When the item is cleared for shipment, it must be shipped within 3 business days.
Protect yourself if your package is lost or damaged during shipment. Buy with a Reverb Shipping Label for only a fraction of your gear's sale price.
If your item is damaged or lost during shipment and you've purchased Reverb Shipping Protection with a Reverb Shipping Label, we'll cover the cost of repairs or reimburse you for the sale amount. Buying Shipping Protection is required when purchasing a Reverb shipping label for items with a sale price between $1500 USD and $5000 USD. Shipping Protection is not available for items with a sale price over $5000.
Unlike carrier insurance, which usually takes phone calls and faxes or long forms, all claims can be done through Reverb's simple online form. Deal directly with our responsive and friendly support team to get claims processed quickly.
Fill out a claims form with documentation of damage
Reverb processes and approves claim
Item is either repaired or returned
Reverb pays out claim
Damage claims must be submitted within 7 days of package delivery. Claims for lost packages can not be filed within 15 days of shipment for UPS or within 30 days of shipment for USPS. Shipping Protection applies only during transit from your premises to the shipping destination. Claims are not applicable when loss or damage is a result of improper, inadequate, or unsafe packaging or wrapping. See the UPS packaging guidelines or USPS preparing packcages page for tips on preparing your package for proper shipping. The maximum claim payout will not exceed the value of the item's sale price on Reverb.
USPS and UPS insure items with declared values of up to $100 at no additional cost.
Get the Quick Shipper badge to inspire confidence with buyers and show them that you ship orders promptly and provide outstanding service.