Ray's Custom Shop

Ray's Custom Shop is our effort to provide musicians and craftsmen with a better resource for their guitar and bass projects. We've been selling online for two decades.

We follow very simple…
About Ray's Custom Shop

Ray's Custom Shop is our effort to provide musicians and craftsmen with a better resource for their guitar and bass projects. We've been selling online for two decades.

We follow very simple principles:

- Just the Good Stuff: We carry great brands like Seymour Duncan, Tone Pros, Graph Tech, Grover, Allparts, CTS, Gotoh, Kluson, and more. No stripped-down import guitars sold as "new parts", no factory blow-outs of discontinued junk distributors can't sell.

- Customers have questions. We give them real answers: We all need better info than marketing hype out of catalog. Our customer service comes from real-world practitioners who have used these products for many years and know how important these purchase decisions can be to a project. We go out of our way to make sure our customers can make informed decisions by supplying the best info available. We couple the info and advice with extensive hands-on experience.

- We need guitar parts NOW. So do our customers: Your order will ship in less than one business day after payment clears in nearly all instances. Our back-office and fulfillment operation is fully automated, committed to getting your order right the first time, and blazing fast.

Three simple principles. The results? Many, many thousands (nicely into 6-figures in number...) of happy customers on five continents, many of whom return regularly.

We’re committed to being the premier resource for discriminating musicians who know better than to pay top-dollar just for hype, who want their questions answered by people who know what they are talking about, who demand premier service and reliability. That's what we do, that's all we do.

Shipping Policy

Return Policy

New Items

Returnable within 30 days of delivery.
Restocking Fee: 10%

Used & Vintage Items

Returnable within 7 days of delivery.
Restocking Fee: 10%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Missouri, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

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