Five Star Guitars

Five Star Guitars

Since 1998 we've built a reputation as an independent dealer in the Portland, OR area committed to our customers and the instruments we sell! We're dedicated to our community, offering a full range of…
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About Five Star Guitars

Since 1998 we've built a reputation as an independent dealer in the Portland, OR area committed to our customers and the instruments we sell! We're dedicated to our community, offering a full range of lessons, repairs, and upgrades for musicians of all levels. Stop by our website to see a full list of the brands we carry.
Also, note that we sell consignment gear, and our return policy is different on gear consigned by customers.

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Shipping Policy

We usually ship with tracking number, insurance, signature required, anywhere in the CONUS, and typically use USPS or UPS depending on best option to deliver quickly at lowest cost.

Return Policy

New Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

Used & Vintage Items

Returnable within 7 days of delivery.
Restocking Fee: 15%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

We don't accept returns on consignment items.

Buyer assumes responsibility for actual full outbound shipping costs. All new and used refunds may be subject to a 15% restocking fee. Please read item descriptions carefully, and look at all the pictures. Ask questions before purchasing.

On other items, if you do encounter a problem, reach out to us first. We want you to be happy with your gear, and we appreciate every opportunity to make a situation right should an item not meet your satisfaction.

Before returning an item for any reason, you must contact us first to receive a Return Authorization Number (RA#). Items may not be accepted for return or refunds/exchanges may be delayed without a proper RA#.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More