Reverb Protection

Reverb Protection is what makes our community so strong. Here’s how we ensure a positive experience within the Reverb marketplace, whether you’re a buyer or a seller.

Secure Transactions

Reverb provides a safe, secure platform for buying and selling online.
Learn More »

Human Interactions

In the unlikely event of a dispute, Reverb will assist both the buyer and seller.
Dispute Resolutions »

Simple Return Process

We get it. Sometimes you need to return an item. Our return process is straightforward.
About Returns »

Chris, I can't thank you enough for your assistance. I truly appreciate the way in which Reverb handled this matter. It was very professional. I will definitely use your service again.
– Reverb Buyer

How do I qualify for Reverb Protection?

Orders must be carried out directly through the Reverb website or mobile app to qualify for Reverb Protection. This includes record of both payment and shipment. Any order transacted through private messaging or offsite does not qualify. Additionally, disputes must be communicated to Reverb within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non-delivery).

Reverb Protection for Buyers

At Reverb, we understand the joy that comes with getting new gear as well as the disappointment that sets in if there’s any issue. In the unlikely event that a problem with your order arises, please let the seller know as soon as possible. Whether you pay with Reverb Payments or PayPal, you’re protected from any fake, faulty, or falsely advertised items.

Our Process


If there's an issue with your order, start by contacting the seller and providing them with documentation (photos and/or videos) of the issue. Most issues are resolved directly between buyers and sellers. If you don't hear back from the seller within 2 days, please contact Reverb Support and describe the situation. Reverb will likely require pictures of any damage and a repair estimate, so please procure those in advance. This requirement can be waived solely at Reverb's discretion. Communication must be made within 7 days of the shipment being delivered (or within 14 days of the anticipated delivery date in cases of non-delivery).


Reverb will review the sale and communicate with the seller in order to reach resolution in accordance with their shop policies and expectations.


If no resolution is reached, Reverb will recommend the next step the buyer should take depending on the method of payment used. If payment is made through Paypal, we will walk you through the Paypal dispute process and provide any materials needed to ensure the dispute reaches the correct end. If the sale is completed through the Reverb Payments system, Reverb may issue a refund directly to the buyer's credit card once it has been established that no other agreeable resolution has been reached with the seller.


Reverb will provide documentation to payment institutions in situations deemed appropriate. This is left to the sole discretion of the staff.

Alex, I am very impressed with the way you guys have handled this, and your knowledge and professionalism have been top notch. I look forward to doing business with you and Reverb in 2016 and beyond.
– Reverb Seller

Who is selling on Reverb?

Reverb Sellers include some of the coolest independent gear shops in the world, many manufacturers who sell direct,
and individuals who love gear as much as you do. Here are just a few of our favorite Reverb shops:

Alto Music » | Cream City » | Chicago Music Exchange » | Electric Mojo »

Reverb Protection for Sellers

For those offering Reverb Payments, Reverb processes all payments and therefore assumes all of the fraud risk. For items paid for through PayPal, sellers are protected by PayPal's Seller Protection and Reverb customer service staff will aid in providing details during PayPal's resolution process.

Unlike some other marketplaces, Reverb is fully aware of the realities that come with selling instruments and gear online. As preventative steps, we recommend outlining your exact shipping and payment policies by editing your shop page here. We also strongly encourage thorough and upfront listings, with photos and details outlining the exact condition of your gear.

Our Process


In the event of the dispute, the seller should contact Reverb support as soon as possible.


Reverb will make contact with the buyer and relay any relevant information back to the seller.


In the event of a dispute, your account will remain in good standing so long as effort is made to reach a reasonable resolution to the situation. Sellers who are not responsive to our resolution efforts are subject to account suspension.


As with sellers, Reverb will provide documentation of our recommendations to payment institutions in situations deemed appropriate. This is left to the sole discretion of the staff.

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