****2023 Top 300 Seller on Reverb****
From the sales staff in the retail locations to the employees at the warehouse, you will find musicians and players who perform in and around the community. 95% of the company workers play and/or teach music. Here, you will find employees whose skills extend outside of the workplace. We are committed.
We strive to provide the customer with the best possible service. Your experience in our stores and on our website should be memorable. We pride ourselves on making it right.
We are family oriented. For over 120 years, Willis Music has been a family owned business. Some of the current employees have even been with the company over 30 of those years. Not only do we have families at home, but Willis Music is our family too.
Here at Willis Music we are friends, family, musicians, specialists and community members. Our passion for music drives us to be successful every minute of every day. We feel that our obligation is to pass along our musical knowledge and expertise to you.
Our company is only open Monday-Friday 8am-5pm EST. If offers are made Saturday or Sunday we may be unavailable to accept them, however we do our best effort to respond.
Shipping Policy
All shipments will be shipped out within 2 business days of received payment.
Return Policy
New Items
Returnable within 30 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
We accept returns within 30 days of buyer receiving the product. Return policy for buyers using Affirm Financing is 3 days for used product and 7 days for new product. Buyer pays return shipping. Items that are put in or on mouth, ears, nose, or eyes must be unopened to return. Anything that is software related can not be returned. Please contact us with any problems prior to shipping back.
Tax Policies
Region | Rate | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||