Westwood Music
- Los Angeles, CA, United States
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Always current with technology and price, we maintain high standards of excellence to provide an experience not found in most music stores today. You’ll find Westwood Music is more like the way music stores used to be, where the shop is the pillar of a larger music community and the employees and customers are connected in one way or another. If not, it doesn’t take long to develop new, lasting relationships.
Westwood Music stays true to our commitment to quality, excellence and expertise. Our sales staff treats every customer with the right amount of attention while allowing the customer to spend quality time with an instrument. Our repair techs take great pride in returning your instrument in the best possible condition. And our instructors will customize lessons to your learning curve. All of our employees have many years in their respective fields and most are accomplished players, too. We cherish our enduring relationships with our vendors who provide us with the best instruments available.
Shipping Policy
We use UPS, and USPS. If you live outside the lower 48 states, please email us in advance to obtain a shipping quote. Shipping rates to Alaska, Hawaii, and Puerto Rico will be higher.
We ship most orders within 2 days of receiving payment.
No sales tax if you live outside California. CA residents please add 9.0%
HOW CAN I TRACK MY ORDER?
Westwood Music will be able to send you a tracking number once your order has been accepted and your package has been shipped out from our warehouse. Westwood Music is unable to provide tracking for international orders.
HOW CAN I CHANGE/CANCEL MY ORDER?
Orders that have been processed and shipped cannot be changed or canceled. For specific information please email [email protected] and let us know your order number and reason for canceling.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Depending on the shipping method and your location (within the continental United States or outside of it) will depend on when you receive your order.
CAN I PLACE AN INTERNATIONAL ORDER?
International orders can only be placed using the Wire Transfer payment method. All shipping charges do not include import taxes, fees, charges, or duties and those are solely the buyer’s responsibility. We cannot send any item declared as a gift or at a low value. All product warranties are valid in the USA only. If you receive a product that is defective you must pay for all shipping back to the US and to your country again. Shipping time estimates do not include potential delays as a result of border customs.
WHAT IF I HAVEN'T RECEIVED MY ORDER YET?
Westwood Music works with a third party delivery source, please use the tracking number provided to track your purchase. For specific question please contact [email protected].
HOW DO I KNOW THIS IS THE RIGHT ORDER?
The order # should correspond with the product number shown on the packaging.
WHAT DO I DO WHEN THE SIZE, STYLE, COLOR IS WRONG?
If you believe we have sent you the incorrect size or style that you did not order. First check your online order receipt and make sure that it does not match the receipt in your package. If after that there is a discrepancy, please review our Return Policy. Westwood Music will ensure you to receive the correct items within 3 to 5 days upon receipt of the incorrect items (notified via email). Contact us immediately once you are certain that you have received the wrong item. Email [email protected] with the incorrect size or style that you received and the correct size or style that you desired. Westwood Music will confirm and validate your request via email and provide you with a shipping label via email to return the items. Once we have received the incorrect item(s) we will ship the correct item(s). As stated above, Westwood Music is not responsible for any goods not received during the return process.
WHAT TO DO WHEN MY ITEM IS DELIVERED DAMAGED?
Westwood Music applies an extensive quality control, however if damaged goods do occur. Please contact [email protected] immediately to request an exchange.
Return Policy
New Items
Not Returnable
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||