Vintage Vibe Electric Piano Co.
- Rockaway, NJ, United States
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Vintage Vibe is the world's largest electric piano manufacturer/retailer/ restoration and repair shop. Our focus is craftsmanship, that focus along with over 20 years of learning and perfecting our innovative craft ensures that every piano that goes out the door is of the absolute highest quality.
Shipping Policy
I will ship with tracking to the continental United States. Alaska, Hawaii, and international shipments may incur additional charges.
Return Policy
New Items
Returnable within 7 days of delivery.
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Returning an item with Vintage Vibe is an easy process on merchandise ordered within the past 7 days. The customer will be credited only the cost of the product and not for the initial or return shipping costs unless a mistake was made on Vintage Vibe's part. Please read our return process below.
• All returns must be made in writing within 7 days of purchase date; no exceptions.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Any return damaged in shipping due to poor packing, will not be eligible for any refund monies.
• All returns must be returned with delivery tracking confirmation; otherwise, we are not responsible for your claim refund.
• No returns will be accepted or processed without a Return Merchandise Authorization number. All returns are subject to a 25% restocking fee.
• Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
• Gift cards and downloadable videos are not refundable.
• To complete your return, we require a receipt or proof of purchase.
HOW TO RETURN / EXCHANGE AN ITEM:
1. Contact our customer service:
Email: [email protected]
Phone: 973-989-2178
2. Tell us your original order number and which item(s) you'd like to return or exchange.
3. We will issue you a Return Merchandise Authorization number
4. Mail us back the item(s) at your own cost. Please be sure to insure your package. Any return that is damaged upon arrival due to poor packing, will not be eligible for any refund monies. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Once the return has been received and processed, we will contact you to confirm that a refund has been issued. Customers will receive their refund on the same payment method that was used to place the order.
Depending on where you live, the time it may take for your exchanged product to reach you. If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
RETURNS ON CUSTOM ORDERS:
We do not allow returns on anything custom ordered. This includes pianos, custom colored lids, custom length Wurlitzer sustain pedals, custom electronic pieces, or anything in nature that has to be made to order. There are no returns and no exceptions.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||