Vic's Drum Shop
- Chicago, IL, United States
- Send Message
Vic’s Drum Shop is Chicago’s only dedicated drum and percussion shop. Our mission is to bring people together to build, support, and promote the drum community by providing excellence in customer service, product offerings, and education.
Shipping Policy
The dedication to musicians and customer service that has made Vic’s Drum Shop one of the premier drum shops encompasses everything we do.
Your Shipping Options
At Vic’s Drum Shop we know you are eager to get your gear and we will do everything we can to get it to you as quickly and securely as possible. Most orders ship within 24 hours of order verification. We use either FedEx or USPS for deliveries.
• Orders ship directly from Vic’s Drum Shop and our team of experts works hard to ensure your order is accurate and on time.
• For your protection, orders over $250 usually require signature verification.
• To get you your gear as quickly as possible, your order may arrive in separate shipments but you will not be charged more if this is the case.
• Manufacturer restrictions may prohibit the shipping of certain products to certain destinations. Our experts will contact you to discuss your options.
Signature Requirements
For your protection, all orders over $250 require signature verification. If you prefer not to have signature verification, please contact Vic’s Drum Shop prior to placing your order.
Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 10%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 10%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
• Prior to returning an item, please call us at 312-770-1200 during normal store hours, or send us an email at [email protected] to obtain a Return Authorization Number (RA#). All returns must be accompanied with an RA#.
• All returns must include original receipt and paperwork.
• All items must be in original shipped condition with no signs of use or abuse
• All returns must be in original packaging and include any accompanying accessories and product documentation such as owner’s manual, warranty card, quick start guides, CDs, bags, wrapping, etc.
• Returned items are subject to a 20% restocking fee and may be refused if the item has been used or other conditions are not met.
• Clearance, discontinued, and demo items are not eligible for return. Custom orders are not refundable or exchangeable.
• Drumheads that have been played or seated on a drum are not eligible for return.
• Unless an item was defective, the return shipping costs are the responsibility of the purchaser. If your order shipped without a shipping charge, the original shipping cost will be deducted from your refund or credit. Any shipping charges are non-refundable.
• All returned items are the responsibility of the purchaser until received at Vic’s. We strongly recommend that you use a reputable shipper and insure shipments for the original purchase price.
• Refunds will be credited to your account within 7 days and in a manner that matches the form of the original payment.
Restrictions
The following items may only be returned if defective or unopened: earbuds, earplugs, in-ear monitors, world percussion wind instruments, drumheads, drumsticks, cleaners, polishes, and polishing cloths. . Books, CDs, and DVDs, may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.
Vic’s Drum Shop reserves the right to limit or suspend the return privileges for any who are deemed to be abusing that privilege with excessive returns.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||