The Music Den
- Randolph, NJ, United States
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The Music Den is a true full line musical instrument store. More than just guitars, basses, and drums, The Music Den sells pianos, rents and repairs band and orchestra instruments, offers private and group musical instrument lessons, and offers concerts and clinics. They also have a contracting division that does PA installations for churches, schools, gyms, venues, concert halls, and stadiums.
The Music Den is one of only four music retailers in the country that has a GSA schedule contract which allows them to directly and efficiently sell to the federal government and federal customers wishing to purchase music related goods.
Their Randolph location has two floors of musical instruments and equipment, 13 private lesson studios, repair department, full warehouse and a 120-seat auditorium, the Randolph Performing Arts Center. Unveiled in 2010, the Randolph Performing Arts Center has had a huge impact on the community, providing a much needed home for student recitals, concerts, clinics, band camps and plays.
Shipping Policy
We will ship with tracking within 24-48 business hours (nothing ships on the weekends) with Reverb Safe Shipping Protection.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
RETURNS SECTION
How To Make A Return
If you’re unsatisfied with your order, the return period for NEW items is within 14 days of your invoice; return period for USED & VINTAGE items is within 7 days of your invoice. You will receive a full refund/credit/or exchange of the item(s) contingent upon the condition or situation (some returns may be subject to a restocking fee of 15%).
New items must be returned within 14 days of invoice (7 days for Used & Vintage) and be in the condition and specifications below:
New instruments/items must be returned in the same condition it was shipped (original condition, no signs of wear or use, including, but not limited to pick scratches, buckle rash from belts, damage to the case or instrument, or included product materials. The instrument must include the original packaging materials, paperwork, manuals, warranties, instrument accessories, and certificates/tags that were shipped with the instrument, or we may subject a 15% restocking fee). As soon as we receive your item(s) and confirm the above requirements, we will process the return quickly.
All Returns must be received by the Music Den within 10 days of the day you received the Return Authorization #.
The Music Den obtains the right to refuse returns if the above criteria is not met.
All shipping costs are the responsibility of the customer and are non-refundable.
The following items cannot be returned: Sheet Music, Books, Reeds, Strings, Harmonicas, Microphones, Clothing, CD's, Videos, DVD's, and Software.
Special orders can only be returned at the discretion of a Store Manager with a restocking fee added. All deposits on special orders are non-refundable.
When you ship your item, make sure that your RA# is printed clearly on the outside of the package.
Please allow 1-3 days extra for International Shipments in order for us to fill out appropriate forms and documentation.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||