Techno Empire
- Glendale, CA, United States
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Founded in 2000, Techno Empire is Los Angeles's premier destination for professionals in the music industry to bring their valuable gear for resale. Our business specializes in handling the consignment of musical instruments and recording gear for busy professionals in the entertainment industry. We also buy and trade gear!
Please message us today and let us know what we can do for you!
Shipping Policy
DOMESTIC
- USED items are subject to standard shipping charges as calculated for that individual item.
- All orders are handled within 1 business day of cleared payment. In the unusual circumstance that it takes longer, we will notify you with an email.
- Some larger items and freight shipments take longer than one day to process.
- USPS and UPS Ground are our standard choice for shipments made in the Continental US.
- USPS is our standard method for all shipments made to Hawaii, Alaska, US territories and Military APO addresses. Additional shipping fees may apply to these areas, please inquire.
- Techno Empire does ship FREIGHT and can accommodate the crating and palletizing of most any size item. Please inquire for a special quote. Know that extra time is needed in preparing freight shipments.
- Express or overnight delivery on items is available upon request at an additional expense.
- All shipments are insured for their sale amount.
- Direct signature on packages is an option. If desired, please request signature delivery prior to shipment. Packages lost due to theft or loss are not the responsibility of Techno Empire Inc.
- Examine all boxes upon receipt by the carrier before acceptance. - -- Carrier must note any damage to the box on a release form or you can refuse acceptance.
- Any items that you receive that have exterior damage to the box or damage to the item, or missing parts or accessories, please report this immediately to customer service at Techno Empire. Please keep all packing materials, accessories, and merchandise tags for any item you want to report a claim.
- Techno Empire will not be responsible for denied insurance claims if any of the above terms are not met.
- Local pickup at our warehouse is always free and welcome. Please contact us to coordinate a time that is good for you.
INTERNATIONAL
- All orders are handled within 1 business day of cleared payment. In the unusual circumstance that it takes longer, we will notify you with an email.
- USPS and Fedex is our standard method for most shipments made Internationally.
- Express services are available for faster delivery at buyers expense. - Please inquire before purchasing.
- All orders are shipped within 2 business days of receipt of cleared payment. In the unusual circumstance that it takes longer, we will notify you with an email.
- Import duties, tax charges, or any other destination fees besides direct shipping costs are not included in the product price or shipping charges. Import duties and taxes are the sole responsibility of the buyer. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
- For International shipments, we cannot mark items as "GIFTS", they will be marked as "Merchandise".
- Insurance for the item will be based on the declared value of the item. No insurance claims will be made exceeding the value declared. - Techno Empire will not be responsible for any packages that are lost, stolen, or damaged in International transit.
- Items that are un-collected from customs and returned to us are subject to a 15% restocking fee and no refund will be given on shipping charges.
- Techno Empire can ship Sea or Air Cargo on very large and oversize items and can accommodate the crating and palletizing of most any items we carry. Please inquire for a special quote. Know that extra time is needed in preparing freight shipments.
Return Policy
New Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
For any issues or concerns you may have about your transaction and for fastest service, please use the contact us link above and we will address the situation with priority.
RETURN POLICY
We do our best to test each piece of gear and describe it as accurately as possible before listing it. We take lots of detailed photos so you can make the fairest evaluation of the item's physical condition before purchasing.
If you are unsure about the condition of any item, or need clarification, you are more than welcome to contact us to request more data or specific photos to satisfy any questions you might have.
In the rare case that you receive an item that is not in the condition as shown in the photos or operating as described in the listing, you are welcome to return it for a refund within 7 days of receipt. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
-Items purchased that are subject to buyers remorse or negligence can be returned for a refund within 7 days minus a 15% restocking fee and shipping expenses.
- Items returned damaged, altered or in any way less than the condition you received it are the responsibility of the buyer. Devaluation from damages, costs of repairs or loss of value will be deducted from the refund in addition to the restocking fee.
- Items returned due to assumed defects because of buyer negligence, but found to be working or as described in the listing are subject to a 15% restocking fee and no refund on shipping expenses.
- Techno Empire will not reimburse customs, taxes or any other related fees or expenses for any returns. Regardless of any misrepresentations made or perceived to be made by Techno Empire.
- All refunds have to go through several departments. Please allow 2 business days for processing after we receive the item, before your refund, credit or exchange is issued.
NON-RETURNABLE
- Items that have been tampered with, altered, modified or where item has been damaged because of buyer negligence, i.e., incorrect voltage, self-repair, exposure to extreme temperatures, moisture damage, or incorrect application, etc.
- Earphones, microphones or other items that have intimate mouth, face or body contact.
- Software, computer hardware, computer drives and other digital or media tape.
- Oversized or freight items.
- Items which are special orders, discontinued, close-outs, or "as-is" items are all non-returnable.
Items that are listed as "not working", "for parts", or "as-is" do not have any warranty or guarantees and cannot be returned for a refund, credit or exchange of any kind. We do our best to fairly evaluate the condition of a non-working item and give an honest description of any symptoms. If there are any further conditions, missing parts, or dead-issues with the item that are not described in this type of listing, Techno Empire will not be held liable for it.
CANCELLATIONS
New and used items are subject to a 6% processing fee if canceled before delivery.
HOW TO RETURN YOUR ITEM
Please contact customer service at our "contact us" link above so we can send you an RMA number and helpful return instructions. Prior authorization is required. All refunds have to go through several departments, once the item is received by us, so please allow 3-5 business days processing before your refund, credit or exchange is issued.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||