SONICWARE Official Shop
- Toshima-Ku, Japan
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LIVEN series - Evoke, Ambient Ø, MEGA Synthesis, Texture Lab, Lofi-12, BASS&BEATS, XFM…
We are always challenging the evolution and invention of Electronic Music Gear with our customers excitedly!
LIVEN series - Evoke, Ambient Ø, MEGA Synthesis, Texture Lab, Lofi-12, BASS&BEATS, XFM, 8bit warps
CyDrums, Lofi-12 XT, SmplTrek
ELZ_1 play
Shipping Policy
[Shipping will be paused from August 9 to 18. Thank you for your understanding.]
Ships within 3 business days.
For customers in the USA
We ship free to the USA.
Customs duties are exempted for orders of $800 or less.
For customers in other countries
SONICWARE ships DAP, so customers are obligated to pay the import costs upon receiving the shipment (VAT, customs duties, settlement fees, etc.). The product prices on this site do not include customs duties, VAT, or any other import fees charged by your country. These fees will vary based on your shipping address.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Return policy:
You have the right to cancel your order within 14 days from the date we ship the product you purchase.
If 14 days have gone by since we inform you our shipment notification, unfortunately we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
This return policy only applies to purchases made at the SONICWARE online shop.
If you purchased from any other retailer, please contact that store for assistance.
To be eligible for a return, the product must be unused and in the same condition as when you received it.
The product must be in their original containers with all labels, protective stickers and packed with care.
Returns must be sent back to the office in Japan.
SONICWARE will not be held responsible in case of lost parcel in return.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
The customer shall pay all return shipping charges. Shipping charges from our warehouse will not be refunded.
Any refund will be made to the source of original purchase.
If you paid via Paypal, we will refund the amount after deducting the Paypal fee.
We kindly ask for your understanding.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an message at
support page.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||