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Rock & Soul

  • New York, NY, United States
  • Joined: Sep 2015
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For 40+ years, Rock & Soul has been New York City's premier shop for DJ and Sound Equipment.

Shop Policies

Shipping Policy

DJ Equipment and gear ships free to the continential US via either UPS or USPS. Music and record orders $99+ will ship free as well. Rare exceptions may apply in the case of oversized and overweight items.

Fast Shipping Policy

You can't wait to get your gear. We want to get it to you fast. Most orders are shipped within 24 - 48 hours, but some exceptions may apply. 2-day air shipping applies to orders placed by 1PM. Orders after 1PM will go out the following day. If you have special shipping requests please call 1-800-513-1360. We do our best to accommodate wherever possible.

Return Policy

NEW ITEMS

Returnable within 14 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

No Hassle Return Policy Change your mind? Not 100% satisfied? No problem. Send back your merchandise within 30 days and we'll refund your money. No hassles! Very reasonable rules: Contact usthrough Reverb to issue a refund Pack up your merchandise with the Return Authorization Number and send it back via UPS Upon receipt, we'll inspect the item to ensure it's in "brand new" or "like new" condition to allow for resale Items that are unopened and deemed "brand new" receive a refund for the full purchase price (including tax) Items that are opened but resaleable and deemed "like new" will receive a refund for the full purchase price (including tax) minus a 20% restocking fee Items in "used" condition will incur additional restocking costs based on our determination of resaleability Our shipping costs are not refundable Exclusions: Items without RA#, clearance and open box items, vinyl & CDs, out of production items, special orders, items used by mouth or ear, pure software products Full Warranty, Always Manufacturers only honor the warranty of items sold through their authorized dealers. Rest easy. Rock and Soul is an authorized dealer for EVERY brand we sell. In addition to our money-back guarantee, your gear will always be protected by the manufacturer's full warranty.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

United States - WA
Calculated at checkout
NY, US
8.88%