Rock & Soul
- New York, NY, United States
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For 40+ years, Rock & Soul has been New York City's premier shop for DJ and Sound Equipment.
Shipping Policy
DJ Equipment and gear ships free to the continential US via either UPS or USPS. Music and record orders $99+ will ship free as well. Rare exceptions may apply in the case of oversized and overweight items.
Fast Shipping Policy
You can't wait to get your gear. We want to get it to you fast. Most orders are shipped within 24 - 48 hours, but some exceptions may apply. 2-day air shipping applies to orders placed by 1PM. Orders after 1PM will go out the following day. If you have special shipping requests please call 1-800-513-1360. We do our best to accommodate wherever possible.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
No Hassle Return Policy
Change your mind? Not 100% satisfied? No problem.
Send back your merchandise within 14 days and we'll refund your money. No hassles!
Very reasonable rules:
Contact usthrough Reverb to issue a refund
Pack up your merchandise with the Return Authorization Number and send it back via UPS
Upon receipt, we'll inspect the item to ensure it's in "brand new" or "like new" condition to allow for resale
Items that are unopened and deemed "brand new" receive a refund for the full purchase price (including tax)
Items that are opened but resaleable and deemed "like new" will receive a refund for the full purchase price (including tax) minus a 20% restocking fee. The return shipping fee will be covered by the buyer.
Items in "used" condition will incur additional restocking costs based on our determination of resaleability
Our shipping costs are not refundable
Exclusions: Items without RA#, clearance and open box items, vinyl & CDs, out of production items, special orders, items used by mouth or ear, pure software products
Full Warranty, Always
Manufacturers only honor the warranty of items sold through their authorized dealers. Rest easy. Rock and Soul is an authorized dealer for EVERY brand we sell. In addition to our money-back guarantee, your gear will always be protected by the manufacturer's full warranty.
Tax Policies
| Region | Rate | ||||
| Armed Forces Africa, Canada, Europe, Middle East, US | Calculated at checkout | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||