Rich Tone Music
- Sheffield, United Kingdom
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Rich Tone Music was first established back in 2004 by Richard Thomas and James Ferguson. From humble beginnings, we have created a vibrant and growing business. Whether you come and visit us at our Sheffield Store, or shop with us online, a fast and friendly service will be provided. We love buying and selling instruments, Part Exchange is always welcome and we constantly have a large range of Used Instruments to compliment our huge range of new Guitars, Drums, Pianos and associated equipment. Rich Tone Music is the one stop shop with Everything for Musicians.
Shipping Policy
We ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send us a message.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 14 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Special Order Items
The Consumer Contract Regulations 2013 does not apply to these items for any reason. Contractual defect and warranty conditions of sale do apply.
A Special order item is any order which has been specified or customised to the customer’s specifications. This also includes any item which is not typically stocked by Rich Tone Music and has been ordered in at the request of the customer.
Faulty Goods
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality.
During the expected lifespan of your product you’re entitled to the following:
Up to 30 days: If your goods are faulty, you can get a refund
Up to 6 Months: If it can’t be repaired or replaced, then you’re entitled to a full refund in most cases however you have to give the retailer one opportunity to repair or replace any goods which are of unsatisfactory quality, unfit for purpose or not as described.
Goods cannot be returned as faulty where a specific defect in the product was brought to the attention of the customer at the point of sale.
New items come with a 12 month warranty unless otherwise specified or extended by manufacturer (this does not include strings or valves which have a limited warranty period).
All 2nd hand items have a 30 day warranty unless otherwise stated
This policy is invalidated if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser.
Orders for software products or hardware that includes software as part of the package, cannot be refunded once the software has been opened.
Video/Audio content in the form of CDs or DVDs also cannot be returned if the item has been opened.
If further clarification is required on our Returns Policy regarding software and audio/video content, please email us [HERE]
Items where there may be a hygiene concern if the product is used (e.g. microphones and earphones) may only be returned/exchanged if the packaging is factory sealed and unopened.
Consumer Contracts Regulations
Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it.
In accordance with the Consumer Contracts Regulations, any goods can be returned for any reason within 14 days after cancellation to return for a refund. Returned goods must be in their original condition and packaging. Please note, however, that this does not apply to items bought in store/in person.
The Consumer Rights Act means that customers are obliged to return items in the same conditions as they were received and as if they had looked and tried out as if in a shop environment – Consumers do not have the legal right to any remedy for problems caused by them damaging or misusing the goods, accidentally or otherwise.
Refunds
Refunds can only be made by the method originally used to pay for the goods. Refunds are processed as quickly as possible and normally take 3-5 working days to show on customer’s account.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||