Rain City Guitars
- Vancouver, Canada
- Send Message
We believe buying musical instruments should be enjoyable. That mean…
Rain City Guitars is a Vancouver, BC-based online music store built on more than 30 years of experience serving musicians.
We believe buying musical instruments should be enjoyable. That means honest advice, fair pricing, great customer service, and dealing with people who actually know and love the gear they sell.
Over the years, we’ve helped everyone from first-time players and working musicians to collectors searching for some of the world’s most sought-after vintage instruments. That experience and the relationships we’ve built throughout the music industry are at the heart of Rain City Guitars.
Rain City Guitars brings that experience, product knowledge, and musician-focused service online, helping players and collectors find the right instruments and gear.
Real Musicians. Real Service.
Shipping Policy
Shipping
Rufus Guitar Shop realizes that not everyone is able to come into our physical store and check out all the fantastic guitars in stock so we are happy to offer shipping services to get these great instruments into your hands! With over 5000 shipments to date you can trust in us!
We ship within Canada using UPS and Canada Post for small packages and PO boxes. All items ship fully insured with tracking. A tracking number will be provided by email once your order is complete. We ship most orders in 1 business day. We use the utmost care to package items as good or better than when they came to us from the manufacturer.
Free Shipping in Canada
Free Shipping on orders over $199.99 before tax is a limited time offer available in Canada only new condition items. Used and Vintage purchases will be charged a shipping fee with options listed in the cart. Orders below $199.99 before tax have a $15 flat rate for ground shipping within Canada. Nunavut, Yukon, Northwest Territories and Labrador are exempt from the free shipping promotion and will be charged the full shipping rate for items purchased. "Over-sized" instruments are also excluded from this promotion and shipping rates can be obtained by contacting us. "Over-sized Instruments" are defined by sizes larger than 35" X 35" box and weighing more than 40 pounds. If you need a shipping quote for an oversized item please contact us before ordering.
Express Shipping
The quoted rates for UPS and Canada Post, are Ground Shipping, if you require faster delivery service please contact us for rates.
USA Orders
US shipping is available, shipping rates are available in the shopping cart. We ship UPS insured. US customers are responsible for any and all Customs, US Fish and Wildlife, US Agriculture, Duty (for items manufactured outside of North America) and Brokerage fees. All shipments have full insurance and full declared value.
Unfortunately, we are not able to ship some brands outside of Canada.
International Orders
International shipments travel via UPS. Unfortunately, we are not able to ship some brands outside of Canada.
Duties:
For international orders some trade duties may apply. The purchasing customer is responsible to pay these fees before delivery. Check with your local Customs authority prior to ordering for details on any duties that may be applicable.
If you refuse a shipment while it is in transit you will be charged the full shipping rate and a 10% restocking fee.
Taxes
All taxes are the responsibility of the customer and will be added at checkout. By law we are required to charge taxes based on the destination Province.
US and International orders will be charged taxes based on your local or federal tax policy. Customers will be billed by the Customs Agency of the destination country for taxes applicable in that Country and/or State.
Contact Us
Email us at [email protected] or by phone at 604-222-1717
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Returns
Rain City Guitars accepts returns on regularly priced new products. You must contact us within 14 days of receiving your order and obtain return authorization before shipping anything back.
Returned items must be in the same brand-new condition in which they were received and include all original packaging, manuals, accessories, tags, warranty information, and other included materials. Products that have been used, modified, damaged, had the manufacturer's warranty registered, or are returned with missing components or packaging are not eligible for return.
Used, vintage, consignment, clearance, sale-priced, discounted, and special-order products are not eligible for return.
Return Shipping
For approved returns, Rain City Guitars will provide a return shipping label. Unless the item is defective, damaged in transit, or we shipped the wrong item, the customer is responsible for all shipping costs associated with the order, including the original outbound shipping cost and return shipping cost. Orders that received free shipping will have the actual outbound shipping cost deducted from the refund.
Products must be packaged securely using the original packaging and shipping materials whenever possible. Damage resulting from improper packaging may affect eligibility for a refund.
Defective or Damaged Products
If an item arrives damaged, is defective, or an incorrect item was shipped, please contact Rain City Guitars as soon as possible. Rain City Guitars will cover applicable shipping costs and work with the customer to resolve the issue.
Refunds
Approved refunds will be processed through Reverb after the returned item has been received and inspected.
Please contact Rain City Guitars before shipping any return.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||