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PSY Acoustics

  • San Marcos, CA, United States
  • Joined: Mar 2019
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PSY Acoustics is an indie company based in Portland Oregon, USA. We create sonic dream spaces that inspire pure magic.

Please note that all of our products are made to order and require a 4-6 week lead time from the date of purchase.

Refund / Return Policy:
All of our products are made to order and cannot be returned. If a product is damaged in shipping, you have 24 hours from the date of delivery to contact us. You will be required to provide pictures/proof of shipping damage so that we can contact the shipping carrier and begin an insurance claim. No exceptions! By submitting your order, you agree to these terms.

PLEASE INSPECT YOUR BOXES IMMEDIATELY UPON DELIVERY, BEFORE OPENING THEM! ALSO, DO NOT OPEN YOUR BOXES WITH A KNIFE OR SHARP OBJECT OF ANY KIND. NO RETURNS WILL BE ALLOWED AS A RESULT OF IMPROPER UNPACKAGING DAMAGE!

Cancellation Policy:
Customers are free to cancel their order at any time prior to the build, with no penalty of any kind. Please be aware that once the build begins, we will not be able to provide any refunds, so make sure you are 100% sure of your order upon submission. Please email info@psyacoustics.com or call customer service at (442) 444-1041 and have your name, order number and the date of the order ready. We’ll take care of it right away.

Warranty:
All of our products are made to last for a lifetime if they are not exposed to moisture or direct sunlight (which will make the prints fade over time). We will not replace any products that have been damaged by the elements. We do however, offer a 1 year warranty on all LED systems.

Shop Policies

Shipping Policy

Please note that all of our products are made to order and require a 4-6 week lead time from the date of purchase.

No, our products don't cost $2500 each to ship, but because of the size and dimensions of some of our products (C64 ceiling clouds), we are only able to offer freight shipping on certain orders, which isn't currently available as an option here on Reverb.com. Please contact us about shipping before you submit your order, so that we can discuss options with you, and give you a quote for the most cost effective and efficient method possible. We will then modify the shipping price of the order based on the best shipping strategy possible for your location.

Return Policy

NEW ITEMS

Not returnable

USED & VINTAGE ITEMS

Returnable within 1 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

All of our products are made to order and cannot be returned. If a product is damaged in shipping, you have 24 hours from the date of delivery to contact us. You will be required to provide pictures/proof of shipping damage so that we can contact the shipping carrier and begin an insurance claim. No exceptions! By submitting your order, you agree to these terms.

PLEASE INSPECT YOUR BOXES IMMEDIATELY UPON DELIVERY, BEFORE OPENING THEM! ALSO, DO NOT OPEN YOUR BOXES WITH A KNIFE OR SHARP OBJECT OF ANY KIND. NO RETURNS WILL BE ALLOWED AS A RESULT OF IMPROPER UNPACKAGING DAMAGE!

Customers are free to cancel their order at any time prior to the build, with no penalty of any kind. Please be aware that once the build begins, we will not be able to provide any refunds, so make sure you are 100% sure of your order upon submission. Please email info@psyacoustics.com or call customer service at (442) 444-1041 and have your name, order number and the date of the order ready. We’ll take care of it right away.

All of our products are made to last for a lifetime if they are not exposed to moisture or direct sunlight (which will make the prints fade over time). We will not replace any products that have been damaged by the elements. We do however, offer a 1 year warranty on all LED systems.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

This shop collects taxes in the following regions:

Minnesota*
Washington*
*State sales tax is required in this region. Learn More