• Tigard, OR, United States
  • Joined: Feb 2016
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Shop Policies

Shipping Policy

We take pride in our packaging and speed of delivery. All shipments will be packed safely in boxes and bubble packing material.

Pro Guitar Shop will ship completed orders Monday-Friday. Orders placed and paid before 1:00 p.m PST will ship that same day. All completed orders after the cutoff time will ship the following business day. We do not ship on Saturday or Sunday.

All shipments are insured.

Domestic Shipping

Orders shipping within the United States with USPS Priority Mail will have delivery confirmation and in some cases a signature requirement (orders over $250 or if a shipping address has an apartment, suite, or office number).

Orders for multiple items, or large items will ship UPS Ground. Delivery time is up to 5 days in the United States.

To request a shipment without a signature requirement please message us once you place your order.

International Shipping

International shipments will ship USPS Priority International. Customs processing time varies greatly depending on the country and are not included in USPS shipping time estimates. We prefer USPS Priority because it is safer and faster. If you want to First Class international to save on shipping cost, please message and we can offer that service.

Shipping rates are shown on item listings and reflect the cost of the shipment and do not include any VAT, Customs, duties, or taxes. International shipments are subject to import taxes by the destination country upon receipt. All payment for import taxes on international shipments are the sole responsibility of the buyer. Orders that come back to PGS as not claimed or refused by the customer will receive a refund for the product. Shipping will not be refunded. Please watch tracking on your shipments to be aware of customs processing and delivery.

Contact a PGS representative for specific shipping questions via messaging.

Return Policy


Returnable within 14 days of delivery.


Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.


Buyer receives a full refund in their original payment method less any shipping charges.