Pro Audio Clinic
- CHARLOTTE, NC, United States
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We specialize in high-quality recording, mixing, and live performance equipment. Whether you're building a home studio, upgrading your setup, or looking for niche…
Welcome to Pro Audio Clinic!
We specialize in high-quality recording, mixing, and live performance equipment. Whether you're building a home studio, upgrading your setup, or looking for niche accessories, we've got you covered.
Why Shop with Us?
• Curated selection of trusted brands.
• Fast, reliable shipping.
• Responsive customer service – we're here to help.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 30 days of delivery.
Restocking Fee: 10%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 10%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Pro Audio Clinic Return Policy
Thank you for choosing Pro Audio Clinic. Our return policy is designed to ensure a transparent and smooth process while maintaining fairness to both our customers and our business.
Eligibility for Returns
1. Return Window:
Returns requests on new items must be initiated within 30 days of purchase.
Preowned items must be returned within 15 days of purchase.
*Item returns requested outside of the return window will be valuated under our pre-owned buy program.
2. Condition Requirements:
Items must be returned in their original condition, including all packaging, manuals, and accessories.
Items showing signs of use or missing components may incur additional fees or receive partial credit.
3. Non-Returnable Items:
Items returned and found inoperable or obstructed due to misuse or mishandling by the customer.
Custom-ordered or modified equipment.
Software or downloadable products.
Gift cards.
Refund Options
1. Full Refunds:
Unopened items in perfect condition returned within 7 days of receiving are eligible for a full refund minus shipping costs.
Pro Audio Clinic will deliver refunds if items are received defective and reported with photos and descriptions within 48 hours.
Orders with errors in shipping or listing descriptions.
2. Partial Refunds:
Refund amount will be adjusted based on the return inspection.
Items missing components, showing significant signs of use, or damaged due to customer mishandling.
Non-defective items returned due to buyer’s remorse or preference changes.
Opened or slightly used items.
3. Partial Refund Methods:
*Partial refunds are incurred when:
Applying restocking fees.
Valuating customer store credits.
Restocking
1. Inspection Upon Receipt:
All returned items undergo a thorough inspection.
Refunds, credits, or non-refundable determinations will be processed within 7 business days of receiving.
2. Fee Amounts:
Restocking Fees can range from 10-20% of the refund.
Store Credit gives the customer power to incur 50% less restocking fees. Ex. If a traditional item refund is processed with a 10% restocking fee, then a store credit option for the same return would incur a 5% restocking fee.
Specialized/niche equipment or items in low demand may incur restocking fees of up to 20%.
*Loyalty customers may be eligible for reduced restocking fees or increased store credit.
3. Restocking Fee Exemptions:
Restocking fees are exempt if the customer reports the items as damaged within 48 hours of receiving.
Fees are exempt in the event of order fulfillment or shipping errors.
Return Shipping and Handling
1. Responsibility:
Customers are responsible for return shipping costs unless the item was reported as damaged upon receiving.
*Items must be securely packaged to prevent damage during transit. Failure to do so may result in additional fees and up to a non-refundable determination.
Exceptions
1. Loyalty Customers:
Restocking fees may be reduced, or store credit may be increased for loyalty customers.
2. Unopened Returns:
Unopened items in perfect condition are eligible for a full refund minus shipping costs.
Contact Information
For any concerns or questions regarding returns, please contact us:
Email: [email protected]
Phone: (704) 312-5014
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||