Thanks a lot for supporting us!
We are a small North American business dedicated to provide a great selection of Guitar Effects, Pedals and Accessories of Brands that offer great performance and amazing value.
We are located in North America and we ship fast! Usually the same day you place the order.
Shipping Policy
-We use Canada Post with tracking and SIGNATURE required.
On average it can take anywhere from 2 to 6 days depending on the destination. It is possible that delay occurs and it takes more than 6 days.
You can see standard delivery times and track your parcel on Canada's Post website.
IMPORTANT: Please read
Due to European Union regulations and air mail/freight regulations, any pedal going to a country within the European Union will have its battery removed. The pedal will be shipped without battery.
For questions about delivery please contact us before buying.
IMPORTANT--Please read.....
For overseas shipments, to avoid issues with customs and possible delays/returns, we will remove any battery contained in the product.
**Taxes and Duties**
Import duties are not part of our shipping fees, you are 100% responsible for paying any import duty or tax according to your country's tax and import duty policies.
.** You can check if any tax or import dutty apply in your county's Customs Agency website.
Thanks
Return Policy
New Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 3 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
IMPORTANT... PLEASE READ:
-POWER SOURCE NOT INCLUDED UNLESS IT IS INDICATED ON THE AD
Our goal is your total satisfaction but we reserve the right to accept or not a return if the conditions above are not met.
*Returns*
We offer a 7 day return policy. To qualify for a return it is very important that you follow the return instructions and that your item remains in NEW condition.
For example: wanting to return a used or damaged item, an item without if packaging/box, etc
-To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging and we’ll give you a full refund of the purchase price, minus shipping charges and a 15% restocking fee.
-If you want to return an item you must pay for the return shipping to us with tracking. We can't accept any return without paid return shsipping and tracking.
--Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to: scratches, scuffs, dings or scrapes on the product and box/packaging materials.
-Items must also include all original packaging, manuals, warranty cards and accessories.
-Please pack the box of the purchased item inside another box.
-Please don't ship back your return using only the item's box.
-Include the original invoice inside the box (Make a copy of your invoice for your records)
-Please do not write on the manufacturer's box.
-You are responsible for paying for all shipping costs for your returned item.
-Please ship your return with a tracking number.
Very Important... Please read:
We test items before they ship to make sure they don't have any issues.
- If you are returning an item because you think it is defective please make sure it is really defective. If we receive an item returned for supposedly being defective which is not really defective unfortunately we would have to issue a refund of what you paid for the item (minus the cost of return shipping) and we would also charge a 15% restocking fee. So please make sure that items are really defective.
From experience we know that 9.5 out of 10 times items are not really defective but rather the issue is caused by:
*Not knowing how to use it (please read the instructions)
*Mis-configuration caused by user
*Defective connectors, cables, batteries, etc
*Use of incorrect power supply
-Please pack the item carefully in a box and use a shipping method that includes tracking. If no tracking number is provided we can't process the return and no refund will be issued.
-Please note that returned items and its packaging/box must be received in brand new condition.
-Items must be returned in their original packaging with all included material.
-Please buy insurance
If an item is returned in undesirable condition, a 15% restocking fee will be charged.
*Shipping*
We use Canada Post with tracking and signature required when available.
*Refunds*
Buyer receives a full refund in their original payment method less any shipping costs and a 15% restocking fee.
*Exchanges*
Unfortunately, we do not accept exchanges. If you wish to exchange an item, you must return the item by following the Return Instructions and re-order a new item.
*Taxes*
-Shipments within Canada
We charge PST or GST/HST/qst depending on the ship to address of the buyer.
-Shipment to the USA, Europe, etc
We do not charge and/or prepay import duties. It is the buyer's responsibility to pay any import duty/fee/charge/tax that may be determined by your local customs agency.
There may be import duty charges when your purchase goes through your local customs office.
We don not accept returns related to the fact that you will not or do not want to pay the import dutties/taxes to have your parcel released by your local custos office.
Taxes and Duties ( Excluding Canada and the USA ) are not part of our shipping fees, you are responsible for those according to your country's tax and duty policies.
Tax Policies
Region | Rate | ||||
Alberta, CA | 5.0% | ||||
British Columbia, CA | 12.0% | ||||
Manitoba, CA | 5.0% | ||||
New Brunswick, CA | 15.0% | ||||
Newfoundland and Labrador, CA | 15.0% | ||||
Northwest Territories, CA | 5.0% | ||||
Nova Scotia, CA | 15.0% | ||||
Nunavut, CA | 5.0% | ||||
Ontario, CA | 13.0% | ||||
Prince Edward Island, CA | 15.0% | ||||
Quebec, CA | 5.0% | ||||
Saskatchewan, CA | 5.0% | ||||
Yukon Territory, CA | 5.0% | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||