Official Martin Guitar Shop
- Nazareth, PA, United States
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C. F. Martin & Co.® has been making the finest handcrafted acoustic guitars for nearly two hundred years. For some of the biggest names and the most revered musical legends across every genre and every decade. And we’ve been doing it with pure artistic passion, a deep love for all things music, and an unwavering commitment to our community and the environment.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 30 days of delivery.
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
30-Day Satisfaction Guarantee
Martin Guitar is committed to providing you with a world-class shopping experience and a quality instrument for life. If you’re not satisfied with your purchase for any reason, you may return it for a refund to the credit card on file or identical replacement product within 30 days of shipment. Strings, guitar accessories and disposable care and cleaning products, special orders, and instruments with added modifications are not eligible for return.
How Do I Return a Product?
All returns and exchanges must be initiated through customer service return authorization.
Contact customer service through our website. Our customer service team will respond to your inquiry as quickly as possible. You will receive a return authorization number and instruments for return shipment from our team directly.
Please allow 3 – 7 business days in the event of a refund. Processing time may vary contingent on return volume.
What If My Product Was Damaged Upon Arrival?
A damaged or defective product may be returned for a full refund. Products are considered damaged or defective at the discretion of Martin Guitar. If damage is found to be caused by the consumer, this may affect the refund.
Aside from reported damages or defects, all returned items must be in their original condition, and shipped in their original packaging with no signs of wear, “dings” (surface damage), scrapes or scratches, and include all original manuals, booklets, accessories, etc. (if applicable). Returns must include a copy of the packing slip and reason for return.
Will I Be Charged Shipping Fees?
Return shipping charges are the responsibility of the consumer. If the product is deemed to be defective, Martin Guitar will assume responsibility for return shipping charges.
We understand unexpected things may happen in transit, so we recommend you insure your package when shipping back to us. If your return order sustained damage during shipping, please file a damage claim with your chosen shipping carrier and contact us through Customer Service.
Will I Be Charged a Restocking Fee?
You are responsible for all shipping and handling charges on returned items. However, if we determine that an item had a manufacturing defect, Martin will pay for return shipping. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
Returns may be subject to a 10% restocking fee unless we determine in our sole discretion that the item has a manufacturing defect. All returns are subject to inspection. Items that are not in their original condition and exceed the damage claims described above may incur additional fees or be ineligible for return.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||