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Politique d’expédition

We primarily ship via HK Speedpost. We have used their services to ship guitars to many countries around the world. They are fast, secure, and affordable. We also offer DHL, but at a much higher premium. Please ask for details. We will only ship to a PayPal registered address.
Tracking URL: http://www.hongkongpost.hk/en/mail_tracking/

International buyers please note:
1. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
2. Please check with your country's customs office to determine what these additional costs will be prior to ordering.
3. Customs fees are normally charged by the shipping company or collected when you collect your item. These fees are not additional shipping charges.
4. We won't under value merchandise or mark the item as a gift on customs forms. Doing that is against U.S. and International laws.
5. Please be aware that delivery could be delayed depending on customs inspection, in case of natural disasters, and other reasons such as postal strikes.
6. If you are in need of a return, it is the buyer's responsibility to post it back to our company address we provide. We do not offer Pre-Paid shipping labels.
7. The buyer must check the product within 12 hrs of its delivery. If there is any problem with the item, the buyer must inform us within 12 hours after delivery.

Politique de retour