Musician's Friend was founded in 1983 by Rob and DeAnna Eastman. Newly married, the Eastmans financed the start-up with a $5,000 loan from Rob's parents and ran the business out of their suburban California garage. Eventually relocating headquarters from San Diego to a dairy barn in Southern Oregon, Rob and DeAnna, along with brother-in-law, Al Dinardi, grew the business into a prominent direct marketer of music gear.
Our first catalog was just a simple two-color flyer offering discounted guitar strings and a handful of other accessories. With a combination of hard work and intimate knowledge of the music business, things quickly changed. We were among the earliest catalog marketers of music gear and the first to focus on rock-band gear, so we experienced amazingly rapid growth.
We’ve come a long way from that dairy barn. Today we have multiple locations around the U.S. to provide quick delivery and excellent customer service. Our corporate headquarters is based in sunny Westlake Village, CA, and our 700,000 ft distribution center is in Kansas City, MO.
Here’s Why Our Open Box Gear is Such a Compelling Value: It is Expertly Inspected and Performance-Ready
At Musician’s Friend, our Open Box Gear (identified as Reverb “B-Stock”) offers more than just repackaged returns. Each item is Expertly Inspected, Professionally Restored, and Performance-Ready, all at an Unbeatable Value. Our gear stands out because:
* It’s Returned, Restored & Ready to Go
Every piece of Open Box gear undergoes a thorough inspection and is professionally restored to meet our high standards. Our dedicated Repair Technicians make all the difference!
Not all Open Box gear is created equal. At Musician’s Friend, we go beyond basic inspections. Our skilled repair techs meticulously inspect each item, restoring it to optimal function and finish when necessary. We believe every musician deserves gear they can trust. That’s why we put in the effort—every fret polished, every contact cleaned, and every note checked.
* When you choose our Open Box/B-Stock gear, you also benefit from:
• 30-day, no-hassle returns
• Full manufacturer’s warranty
*Get top-quality gear at discounted prices without sacrificing performance. Our Open Box/”B-stock” gear allows you to access premium instruments and equipment at a fraction of the cost, making it easier to elevate your sound.
Enjoy peace of mind with our comprehensive return policy and manufacturer’s warranty. Our team of gear experts is here to support you every step of the way.
Shipping Policy
We will ship with tracking to the listed regions.
Return Policy
New Items
Returnable within 30 days of delivery.
Used & Vintage Items
Returnable within 30 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||

