Moore Guitars
- Evansville, IN, United States
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Our #1 priority, is to give you the best purchasing experience on Reverb! See why we've been recognized by Reverb as a TOP 300 Seller, and by NAMM, …
A TOP 300 Reverb Seller in 2023 and 2024!
Our #1 priority, is to give you the best purchasing experience on Reverb! See why we've been recognized by Reverb as a TOP 300 Seller, and by NAMM, as a TOP 100 Music Retailer. We're an Authorized, Preferred Dealer, for Fender, Gibson, Paul Reed Smith, Whitfill, Taylor, Martin, Mesa/Boogie, Carr, Friedman, Soldano, Stryman, JHS, Sabbadius, Earthquaker Devices, MXR, Wampler, Dunlop, Eventide, Boss, Darkglass, Genzler, and MOORE!
Shipping Policy
We always ship the same day if your order is completed and paid for by 12PM CST on a weekday. We always include tracking info and we always require a signature upon delivery.
If you want your gear shipped quicker than standard UPS Ground Service, please message us and we will be happy to work it out for you.
*A word regarding UPS My Choice...
If you are, or plan to become a UPS My Choice member, please be sure to read this https://www.ups.com/media/en/gb/mychoice_service_terms_SE.pdf. Should you choose to use this service to release your "signature required" package, you stand to lose your right to a claim due to damage or theft.
Thanks!
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 14 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Returns/Refunds
*72-HOUR RISK FREE TRIAL PERIOD
(New guitars priced $1999.99 and above only).
A 100% refund or exchange may be authorized if the customer expresses their desire to return the qualifying guitar within 72 hours of receipt. If done so, Moore Guitars will issue a prepaid and insured shipping label via E-mail at our expense. We require that the guitar be shipped within 24 hours of receiving your prepaid return label, using the original shipping box and packing materials. Please notify us prior to returning if those shipping materials are damaged and no longer structurally sound. If the item is not shipped within the 24-hour window, you will be moved to the next tier of our return policy. Returned guitars are expected to be in perfectly new condition, free of any blemishes, scratches, dings, dents, or cracks, and complete with all included items. Otherwise, an appropriate fee may be withheld from your refund. Items purchased during Official Sales Events are not eligible.
Clearance items, pre-orders, special orders, custom builds, and Demo models are not eligible for cancel and/or return/refund.
Used guitars and trade-ins are not eligible.
All Other Returns/Refunds
Returns for 100% refund or exchange may be authorized up to 14 days from purchase date. Moore Guitars will issue a prepaid and insured shipping label via E-mail. If your purchase originally qualified for free shipping, the actual shipping charges will be deducted from your refund. Customer is also responsible for any/all return shipping charges. Returned items are expected to be in perfectly new condition, free of any blemishes, scratches, dings, dents, or cracks, and complete with all included items. Otherwise, an appropriate fee may be withheld from your refund. Items purchased during Official Sales Events are not eligible.
Clearance items, trade-ins, pre-orders, special orders, custom builds, and Demo models are not eligible for cancel and/or return/refund.
Returns requested between 15 and 30 days from purchase date, may be authorized and a refund of 85% of the purchase price issued. Moore Guitars will issue a prepaid and insured shipping label via E-mail. If your purchase originally qualified for free shipping, the actual shipping charges will be deducted from your refund. Customer is also responsible for any/all return shipping charges. Returned items are expected to be in perfectly new condition, free of any blemishes, scratches, dings, dents, or cracks, and complete with all included items. Otherwise, an appropriate fee may be withheld from your refund. Items purchased during Official Sales Events are not eligible.
Clearance items, trade-ins, pre-orders, special orders, custom builds, and Demo models are not eligible for cancel and/or return/refund.
Returns after 30 days of purchase date will not be authorized.
All returns, for any reason, and at any time, must be approved by a Moore Guitars Representative, and will otherwise not be accepted.
All returns are subject to inspection and a refund will only be initiated once the returned item is confirmed to be in the appropriate condition.
All returned items must be complete, unregistered and in the original condition and packaging with all accessories and complete documentation (t-shirt, picks, string winder, coffee sample, owner's manual, warranty card, quick start guide, tools, case key, COA, etc.).
Any guitar that was modified, at the customer’s request, prior to shipping, is not eligible for return/refund.
If a string change was requested by customer (brand, and/or gauge), prior to shipping, the cost of the requested strings, plus the cost of a set to return to factory specs, and $20 labor, will be deducted from refund.
Expedited shipping charges are non-refundable.
If your purchased item as arrived damaged, immediately contact Moore Guitars. You will be asked to email photos of the damaged item, as well as the shipping box and materials. Moore Guitars will file a damage claim with UPS, and UPS will pick up the damaged item. A refund or exchange will be arranged once the damaged item is returned to Moore Guitars by UPS.
Still have questions? Contact Moore Guitars, by phone or text, at (888)794-8482. You may also email [email protected].
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||