Matt's Music Center

Matt's Music Center

Boston's Largest Purveyor of High End Guitars, Amps and Effects! In business since 1996, Matt's Music has been named one of the Top 100 Dealers in the USA by NAMM, 10 years in a row as well as winning…
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About Matt's Music Center

Boston's Largest Purveyor of High End Guitars, Amps and Effects! In business since 1996, Matt's Music has been named one of the Top 100 Dealers in the USA by NAMM, 10 years in a row as well as winning "Best Merchandising" in 2013! Specializing in high end, boutique gear, we offer an inventory you'll be very impressed with and our staff is one of the best anywhere. Give us a shot, you'll be glad you did!

LIKE us on facebook at www.facebook.com/mattsmusiccenter and instagram @mattsmusiccenter

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Shipping Policy

I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.

Return Policy

New Items

Returnable within 2 days of delivery.
Restocking Fee: 10%

Used & Vintage Items

Not Returnable

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

48 Hour Approval Period for Refund, Merchandise Credit or Exchange
We very much appreciate your business and are glad you chose Matt’s Music for your purchase! We strive to provide quality, accurate advice, product descriptions and customer service from the beginning to the end of your purchase. However, we realize there are times when a return or exchange may be required. Please review our return policy below to help avoid unnecessary frustration and ensure that any exchanges or returns are processed in a smooth fashion.

Many of the "big box" music stores offer extended return policies of up to 60 days. While this may sound attractive, those stores have to resell the returned items and they usually sell them as brand new. Do you really want to buy a guitar or amp that a customer bought previously, used for 60 days and then returned? If another customer had your guitar or amp and gigged or recorded with it for two months before returning it to the store, then that's two months of use on your new gear before it even gets to your door. We want you to get exactly what you pay for when you purchase from Matt’s Music and that means we need a return policy that is fair to everyone.

We want you to be completely happy with your purchase, so we offer a 48 hour approval period on most purchases (see exclusions below). The 48 hour approval period begins when your purchased item is delivered to your door. If after 48 hours you’re not happy with the item, just contact us via phone, email or live chat on our website to arrange for a return authorization (RA#) and return shipping instructions. Any package sent back without prior authorization will be refused.

Returns must be shipped back to us within two days of the RA being issued. Items must come back to us undamaged and in the same condition they were shipped out. All manuals, paperwork, cables, tremolo arms, wrenches, etc... must be included or full credit will not be issued. Any items not conforming to this policy will be subject (at our discretion) to a restocking fee of 20% of the purchase price.

Refunds will be issued minus all related shipping expenses, if free shipping was initially given, the cost we incurred to get the item to you will be deducted from your refund. A 10% restock fee will also be deducted from your refund. Restock fees will be waived for full value exchanges. Here are exceptions to our return policy.

Custom orders of any kind are non returnable and non refundable. We often charge a deposit before we will place a custom or special order. All special order deposits are NON REFUNDABLE, no exceptions.

Microphones, Harmonicas, In-Ear Systems and any other items that come into contact with your mouth or ears.

Items labeled as BLOWOUT, are non-returnable. These are often being sold below cost and are considered "all sales final".

Software (this may also include hardware that includes software), unless still in shrink wrap with barcode affixed.

Guitar strings, blank media, and other disposable merchandise.

Guitar or bass pickups that have been installed or used in any way.

Any item advertised as “USED” is non returnable.

Payments for music lessons are non refundable, no exceptions.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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