Shipping Policy
We can ship to virtually any address in the world! Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Our "Free Shipping" offer is only valid within the United States.
Import costs including, but not limited to, customs or brokerage charges, import tax, or local sales taxes are separate from the shipping costs and are the sole responsibility of the buyer. These various costs may be collected by these agencies or service providers upon import into your state or country. Lunchbox Audio recommends that buyers understand and review these potential costs before placing their order. Refused packages on the basis of refusal to pay import costs will be subject to a restocking fee.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We reserve the right to choose alternate shipping carriers or services than those you selected for any reason, including instances resulting from what we perceive will be a faster, more affordable, or safer method. A signature may be required upon receipt of your package.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
** November 17, 2022 through November 27, 2022, we may not be able to fulfill orders immediately due to Inventory and Thanksgiving Holiday ** We will resume shipping November 28, 2022. **
Lunchbox Audio offers a 14-Day No Hassle Return Policy on most new, unopened merchandise shipped within the United States. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) Due to the complexity and cost of international shipping, international returns are handled case by case. We will make every reasonable effort to make each of our valued customers, whether domestic or international, whole on any purchase when a problem is encountered.
In the event of return or repair, customers are generally responsible for shipping and must contact [email protected] for a return authorization number and shipping instructions before sending any merchandise.
Items sold as "new" that are unopened and unused, with the exception of personal items (listed below), may be returned within 14 days of receipt of shipment for a full refund or store credit, less any shipping and delivery fees.
Items sold as "new" that are determined to be defective within 14 days of receipt may be exchanged for the same product, if still available, or a similar product of equal value if the item has been discontinued. In the event an item cannot be found of equal value to replace the defective item, the customer may receive store credit to be applied against another purchase, or a full refund. In the event that a product is found to be defective, and more than 14 days have elapsed since receipt of product delivery, the product will generally default to coverage under any applicable manufacturer's warranty for repair or replacement. (See your product warranty for details.)
Opened items sold as "new" may be returned for merchandise credit; However, the items may be subjected up to a 30% restocking fee. In order to minimize restocking fees, items must be returned in resalable condition including all original packaging, paperwork, and accessories.
In general, we do not accept returns for items sold as "used" or "b-stock". Lunchbox Audio makes every effort to provide accurate descriptions and photos of each item in these categories and any cosmetic or functional deficiencies are noted on the product page which customer accepts upon making the purchase. Returns in these categories will not be accepted for solely cosmetic defects. In the unlikely event an item sold in these categories is determined to be defective upon receipt of shipment by customer, then Lunchbox Audio may, at it's sole discretion, offer to repair, replace, or otherwise compensate the customer in order to make them whole on their purchase.
We do not accept returns for items that are not returned in resalable condition, software, or items construed to be personal items (including microphones, headphones, or other items that are construed as personal items, etc.)
If there is any doubt about the return policy of a specific item, please contact Lunchbox Audio before placing your order.
Tax Policies
Region | Rate | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||