Normandy Guitars Custom Shop

  • SALEM, OR, United States
  • Joined: Apr 2013
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Shop Policies

Shipping Policy

We carefully and promptly package and ship all orders as soon as payment has cleared. We have extensive experience in shipping worldwide, making sure that your instrument arrives at your doorstep ready to play.

Return Policy

NEW ITEMS

Returnable within 7 days of delivery.

USED & VINTAGE ITEMS

Returnable within 3 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges.

Special Conditions

Most vintage & used items may be returned within 3 days from the date of delivery. If you are not satisfied, please contact us immediately as we must evaluate all vintage and used returns on a case by case basis. All vintage and used refunds may be subject to a 5% restocking fee, as well as original outbound shipping costs. Most new, untouched, unopened items may be returned within 15 days of the date of delivery for a full refund in the form of store credit, less outbound shipping costs. Buyer assumes responsibility for all return shipping costs, unless return is a result of incorrect shipment or defective item. For orders paid using an American Express card, we may pass on an additional 3.5% fee of the purchase price to process your refund. All international returns are subject to additional shipping fees.