James Hood Guitar

Shipping Policy

Shipping Policy
Gear Shipping & Delivery

Ground Shipping Offer Exclusions and Limitations:

Standard Ground Shipping is offered on all orders to the 48 contiguous U.S. states & District of Columbia, excluding purchase orders and packages considered heavy or oversized by the applicable carrier.

How fast do I get my gear?

Once you checkout, verified orders ship within 24 hours. Orders ship from several potential locations across the US. Our team of service professionals work 24/7 to ensure that your order is accurate and on time. We’ll follow up with an email after your package is out the door and send tracking info, making sure you get quick delivery and know when it’s hitting your doorstep.
Orders placed before 12 p.m., Eastern Time, usually ship the same business day and arrive 3-7 Business days (Saturday and Sunday not included) later unless upgraded shipping is requested. Some items may take even longer (up to 14 Business Days) due to external variables that impact processing times. Orders placed after 12 p.m., Eastern Time, will ship no later than the following business day.
Verified credit card orders shipped via Standard Ground typically arrive in just 3-7 business days. Lighter weight items may be shipped via USPS and may not contain a tracking number. All delivery times are measured in business days. Standard delivery is not available on weekends. Packages considered heavy or oversized by the applicable carrier, which are required to ship via freight, may require additional shipping charges; see product in shopping cart for specific charges. Orders to P.O. Boxes may require additional shipping charges; call us at 760-729-8100 and let us know how we can help you.

To make sure you get your gear as quickly as possible, your order may arrive in multiple boxes over multiple days, but you will not be charged more for shipping as a result. If in-stock items on the order have already shipped, back order items will be sent UPS Standard Ground. Although a delay is rare, all orders are subject to a 24-hour delay to verify billing information with the credit card issuer. This hold may be necessary to protect you from credit card fraud and identity theft. Due to additional processing time, international orders, institutional orders and orders placed using purchase orders may take a bit longer. Orders shipping outside the Lower 48 States to Hawaii, Alaska, and Puerto Rico can only be shipped via air services and will arrive via USPS Standard Post for an additional fee. Shipping to APO/FPO addresses is limited to 70 lb. per box and is subject to the same restrictions as domestic deliveries. Orders shipping to U.S. Military APO/FPO addresses, PO Boxes, and U.S. territories (Guam, Virgin Islands, etc.) are shipped by USPS (6-10 business days).
International APO/FPO destinations may require additional delivery time. NOTE: Boxes over 70 lb. each cannot be shipped to these locations. We do not ship outside of the lower 48 states at this time.

Need It Quicker?

Choose Next-Day, 2-Day, Express or Saturday Delivery Options. Orders placed before 5 p.m., Eastern Time, ship the same business day. Orders placed after 5 p.m., Eastern Time, will ship no later than the following business day. Flat-Rate Express Ground 3-5 Day Shipping: For only $10.95, choose the Express Ground Shipping option and get your gear in as soon as 3 days. Free Shipping exclusions & limitations apply. Expedited shipping rates are determined by weight and zone. Next-Day and 2-Day Orders placed by 5 p.m. EST Monday-Friday ship the same day. Packages considered heavy or oversized by the applicable carrier, which are required to ship via freight, may require additional shipping charges; see product in shopping cart for specific charges. Saturday delivery is available for an additional fee plus the One-Day rate calculated on the weight of the order. The Saturday delivery option is limited to areas where UPS provides this service and excludes heavy items. In addition, orders for Saturday delivery must be placed by 12 p.m. Eastern Time on the preceding Friday. If you require Saturday delivery, please place your order by phone; call us at 760-729-8100 and let us know how we can help you.

More Shipping & Delivery Information

One more thing: if we fall short of your expectations, we will make it right. Just give us a call at 760-729-8100 and let us know how we can help you.

Return Policy