Halo Custom Guitars (Official)
- Cupertino, CA, United States
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We also make small batches of production models and offer them for sale here on Reverb.
LIFETIME WARRANTY - SINCE 2004
We specialize in making one-off custom guitars, necks and bodies.
We also make small batches of production models and offer them for sale here on Reverb.
LIFETIME WARRANTY - SINCE 2004
Shipping Policy
Continental US Customers:
We ship via UPS Ground. Tracking and insurance is included.
International, Alaska, Hawaii, and APO/FPO Customers:
We ship via USPS, UPS and FedEx depending on location. Tracking and insurance is included.
Halo does not pay or reimburse you for any fees related to importing merchandise into your country (taxes, duties, brokerage).
Return Policy
New Items
Returnable within 7 days of delivery.
Used & Vintage Items
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Please contact us to get a Return Merchandise Authorization (RMA) Number.
You are responsible for all shipping charges unless you received the wrong merchandise or if the merchandise arrived damaged due to shipping.
- Items will not be replaced or refunded when misused or abused
- Shipping costs are non-refundable
- Modification and Labor Charges are non-refundable
- For example, custom setups and pickup swaps are non-refundable
- A 10% restocking fee may apply if returned merchandise is not in like-new condition
Please use all original packing materials when returning product. Call or email us for step-by-step re-packaging instructions. If the returned instrument is damaged due to insufficient re-packaging, then your total refund amount will be adjusted downward, or the instrument may be sent back to you. If the returned instrument is damaged due to rough handling by the carrier, then your total refund amount will not be affected. Halo Custom Guitars is not responsible for lost or damaged merchandise during return shipping. We highly recommend return shipping with UPS, FedEX, or USPS with tracking number and purchasing insurance for your package.
Contact us with any questions or concerns regarding returns.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||