Carparelli Guitars! Canadian Online Guitar Upgrade Parts Accessories Custom Build Based in Eastern Ontario.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 7 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
🎸 Carparelli Guitars – Return Policy
Used & Vintage Items – Return within 7 days of delivery.
New Items – Return within 14 days of delivery.
Custom Builds & Special Orders – Final sale unless not as described.
Condition – Must be returned in original condition with all packaging, accessories, and paperwork. No signs of use, wear, or modification.
Shipping – Buyer pays return shipping & insurance unless the item is misrepresented.
Refunds – Issued after inspection. Original shipping is non-refundable.
Restocking Fee – Up to 15% may apply if not returned in original condition.
We take pride in every instrument we ship — if there’s ever an issue, just reach out and we’ll make it right.
International Shipping & Refused Delivery Policy (USA Orders)
All orders shipped from Canada to the United States are subject to U.S. import duties, tariffs, taxes, and brokerage fees as determined by U.S. Customs and the carrier. These charges are the sole responsibility of the buyer and are not included in the purchase price or shipping cost.
If a shipment is refused, unclaimed, or not accepted by the recipient (including failure to be available for delivery), the carrier will return the package to us. In these cases, the buyer will be responsible for all fees incurred, including but not limited to:
Return shipping costs
Import duties, tariffs, and taxes
Brokerage or customs processing fees
Any additional carrier charges applied during transit or return
These amounts will be deducted from the original purchase total. If the return fees exceed the order value, no refund will be issued.
By placing an order, the buyer acknowledges and agrees to these terms and confirms responsibility for accepting delivery and paying any applicable import charges.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alberta, CA | 5.0% | ||||
| British Columbia, CA | 12.0% | ||||
| Manitoba, CA | 12.0% | ||||
| New Brunswick, CA | 15.0% | ||||
| Newfoundland and Labrador, CA | 15.0% | ||||
| Northwest Territories, CA | 5.0% | ||||
| Nova Scotia, CA | 15.0% | ||||
| Nunavut, CA | 5.0% | ||||
| Ontario, CA | 13.0% | ||||
| Prince Edward Island, CA | 15.0% | ||||
| Quebec, CA | 14.975% | ||||
| Saskatchewan, CA | 11.0% | ||||
| Yukon Territory, CA | 5.0% | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||

