Guitar Tools International LLCSave Shop

Shipping Policy

Guitar Tools International LLC — Shop Policies

#Shipping Policy

- Orders are typically processed and shipped within 1–2 business days after payment is received. Our scheduled shipping days are Monday, Wednesday, and Friday, excluding holidays.
- Our order cutoff is approximately 10:00 a.m. Texas time (Central Time) on each scheduled shipping day. Orders received before the cutoff may ship that morning, subject to processing and availability. Same-day dispatch is not guaranteed.
- Orders received after the cutoff are generally dispatched on the next scheduled shipping day. For example:
- Orders received Monday after 10:00 a.m. or during the day Tuesday generally ship Wednesday.
- Orders received Wednesday after 10:00 a.m. or during the day Thursday generally ship Friday.
- Orders received Friday after 10:00 a.m. or over the weekend generally ship Monday.
- If a scheduled shipping day falls on a holiday, dispatch generally moves to the next scheduled shipping day.
- This schedule applies to all orders, including expedited, two-day, and overnight shipping. Purchasing expedited shipping does not change our processing schedule, bypass the cutoff, or guarantee same-day dispatch.
- Shipping transit times are separate from order processing times. Two-day shipping refers to the carrier’s transit period after the package is handed over to the carrier—not two days from the date the order is placed. Delivery timing depends on the selected service and the carrier’s operating days and holiday schedule.
- Expedited shipping charges cover the selected carrier service. Time spent awaiting dispatch under the processing schedule above does not, by itself, qualify an expedited shipping charge for a refund. If you believe the carrier did not meet the purchased service’s delivery commitment, please contact us so we can review the shipment and any applicable refund eligibility.
- If you need an item by a specific date, please contact us before placing your order so we can help you assess the available shipping options and expected dispatch date.
- We primarily use USPS for domestic and international shipments, although we may occasionally use UPS or other carriers depending on the destination and service selected.
- All shipments are fully insured through Reverb’s protection program or the carrier’s insurance services where applicable.
- Tracking information is provided as soon as the shipment is processed. A tracking number or shipping notification may be generated before the carrier receives the package; transit time begins when the package is handed over to the carrier.

#Return Policy

- We accept returns within 30 days of delivery.
- Unless the return is due to our error, a defective product, or a valid warranty claim, the buyer is responsible for return shipping costs.
- Returned items must include all original packaging, accessories, hardware, manuals, inserts, and components originally supplied with the product.

#Condition of Returned Items

Returned items must be in new, resalable condition.

Products may be test-fitted or temporarily installed for evaluation purposes; however, they must be returned without:

- Scratches, dents, or tool marks.
- Installation damage or cosmetic blemishes.
- Signs of wear or use.
- Missing parts or hardware.

Products returned with missing components, damaged packaging, scratches, installation marks, modifications, or other signs of use may be:

- Subject to a restocking fee.
- Eligible only for a partial refund.
- Returned to the buyer without a refund if the item can no longer be sold as new.

#Non-Refundable Returns

- Refunds may be denied if:

- The item has been permanently installed or modified.
- The item has been damaged during installation or removal.
- The item is returned incomplete.
- The item is returned in a condition that prevents it from being resold as a new product.

As a small specialty retailer, we do not sell used or refurbished products. Therefore, returned merchandise must remain in a condition suitable for resale as new inventory.

#Warranty Claims

If you receive a defective product or an item different from what was ordered, please contact us immediately.

We will work quickly to provide replacement parts, exchanges, or warranty service whenever applicable.

In cases where the error or defect is our responsibility, we will cover the return shipping costs.

#Customer Service

We specialize in premium guitar parts and tools and are always happy to assist with compatibility questions before purchase.

If you are unsure whether a product will fit your instrument or application, please contact us before ordering, and we will do our best to help you avoid unnecessary returns.

Thank you for supporting Guitar Tools International LLC.

Return Policy