Customer care and fast service is what we are all about. Quality over quantity! Franks is a 3 man show, Steve, Mark and our Tech Wesley. We believe a tight ship and consistant quality service is the way :)
Shipping Policy
Most Ontario and Quebec shipments are next day, can vary on rural areas.
Shipping is fulfilled with Purolator, FedEx, Canpar and Dicom, Canada Post has not been kind to us so we only use them at your request. UPS goes the same for us as Canada post.
Typical delivery time in Canada is 1-3 business days (weekends excluded) Shipping with tracking to the listed regions. To negotiate shipping rates to other locations, please send us a message.
All orders will have an signature required due to theft and porch pirates. Any Safe drops at residential homes are are your responsibility,
This is where a brick and mortar stores like FMC can really shine, your excited about your purchase and I am excited to get it to you! PO BOXES , and Sometimes Provinces of NL , AB, BC , NU , YT and SK are subject to not meeting 2 day shipping times Sometimes These provinces are to far and to much money to meet the 2-day. And Canada Post is to un-reliable with ETA's to PO Boxes.
Franks Music Reserves the right to refund any order that exceeds our shipping budget! We usually will offer to split the cost of shipping, if that is unacceptable
the order will be refunded right away. We are a very small independent store
that cannot endure shipping losses like the big chain stores can.
Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Important Notice! : all cancelled orders will incur a 5% restock fee, as impulse buying and cancelling orders has gone ramped on reverb.
Please pack the item carefully in a box and use a shipping method that includes tracking.
Returned items must be received in brand new condition.
Items must be returned in their original packaging with all included material.
If an item is returned in undesirable condition, a 25% restocking fee will be charged.
Tax Policies
Region | Rate | ||||
Alberta, CA | 5.0% | ||||
British Columbia, CA | 5.0% | ||||
Manitoba, CA | 5.0% | ||||
New Brunswick, CA | 15.0% | ||||
Newfoundland and Labrador, CA | 13.0% | ||||
Northwest Territories, CA | 5.0% | ||||
Nova Scotia, CA | 15.0% | ||||
Nunavut, CA | 5.0% | ||||
Ontario, CA | 13.0% | ||||
Prince Edward Island, CA | 13.0% | ||||
Quebec, CA | 5.0% | ||||
Saskatchewan, CA | 5.0% | ||||
Yukon Territory, CA | 5.0% | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||