Deluxe Guitar Exchange
- Charlotte, NC, United States
- Send Message
Deluxe Guita…
Deluxe Guitar Exchange is the preferred choice to experience the very best small production, hand-made, tone-focused guitars and amplifiers in a comfortable, low-pressure environment.
Deluxe Guitar Exchange is a place for anyone interested in guitars and amplifiers with serious tone. While these finely tuned instruments can be considered serious works of art, don't get the idea that the store is a museum or an art gallery. The customer experience at Deluxe Guitar Exchange is one that guitar players of all levels consider comfortable and relaxed. You don't have to rehearse your "guitar store demo piece" to feel comfortable coming in to try out any of our instruments. You will find that perfect match to your style and the type of music you enjoy playing here.
I have chosen guitar builders such as Dana Bourgeois, Don Grosh, Collings, Campbell American, Huss & Dalton, LSL Guitars, b3 (Gene Baker) Fano Guitars and Melancon Guitars carefully based on tone, attention to detail and overall playability. Each amp builder (3rd Power Amps, Bad Cat, Carr Amps, Divided By 13, Dr. Z, Greer, Port City, Tone King and Two Rock) was chosen because their focus on tone first.
And, because no one cares like an owner, you will see me in the store every day making sure you get the very best guitar experience available. Our retail location is closed and this shop is for the selling of my personal collection.
Shipping Policy
Deluxe Guitar Exchange will gladly ship instruments anywhere in the U.S. on a 24 hour approval basis secured with a pre-paid cashier's check or MasterCard/VISA/Amex/Discover. For international customers, specific arrangements must be made. 24-hour approval does not apply to international sales. All freight and insurance will be paid by the customer unless otherwise agreed upon. ANY ORDER cancelled after guitar or amp has been packed and order processed is subject to a 5% RESTOCKING Fee. Once an agreement to purchase is made, and the item paid in full, and the 24 hour approval time has passed, no returns will be accepted. Deluxe Guitar Exchange ships using UPS which gives us the ability to offer our products worldwide.
All Shipping is at the expense of the buyer unless otherwise stated.
Any and all items purchased from Deluxe Guitar Exchange and/or DeluxeGuitarExchange.com are made pursuant to a shipment contract. What this means is that the risk of loss and title for such items pass to you (the purchaser) upon Deluxe Guitar Exchange’s relinquishment of the package or packages to UPS or the carrier of choice. Any claim against the UPS or the carrier of choice is the sole responsibility of you, the purchaser. Deluxe Guitar Exchange places on your behalf, insurance for the full replacement value for all items that it ships. If an item is lost or damaged by the carrier while under the carrier's control, Deluxe Guitar Exchange will make every reasonable effort on your behalf for a speedy recovery of insurance proceeds, lost items, or product replacement if so desired by you. While this policy explains Deluxe Guitar Exchange’s efforts on your behalf, the shipping insurance claim process and any other aspect of the shipping contract is governed by the shipping contract with the individual carrier, and not by Deluxe Guitar Exchange.
Return Policy
New Items
Returnable within 1 days of delivery.
Used & Vintage Items
Returnable within 1 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
We offer a 24 hour evaluation period for guitars, ukuleles and mandolins purchased online. An extra 24 hours will be granted on all instruments during the winter season to allow the contents of the shipping container to reach room temperature before opening. (It is very important that this step be followed. Many bad things can happen to an instrument if not allowed to come to room temperature slowly) After payment in full, and, during the evaluation period, if you are not completely satisfied with the instrument, it can be returned (fully insured) via UPS Ground.
If your purchase is not what you had hoped you must notify us within the approval period by email and receive a return authorization number from the store. Any guitar, ukulele or mandolin return must be authorized by the store. When returning the instrument it must be insured for the full amount of the purchase, no exceptions. If the guitar is not insured it will be refused. In the event of damage during return shipping we cannot refund your payment, and you will need to file a claim with your shipper.
Instruments returned within the 24-hour approval period are refunded in full, MINUS shipping charges (both ways) and credit card fees. Please allow 7 to 10 business days to process your return. We process the return as soon as we receive the instrument, inspect it and determine its status. Unfortunately your credit card issuer has up to 10 days to credit your account for the refund. Please refer to your credit card terms of service agreement for their actual policy. How quickly your bank issues you the credit is totally out of our control. Please note that because special order items are built to your unique specifications, special order items do not qualify for the 24 hour approval policy and all sales are final on these items.
Instrument must be returned in the exact same condition as shipped. Instrument not returned in the original or similar box with all the materials in the case or any other items associated (like manuals, case candy, warranty cards and the like) will be refused. The instrument must be free of any play wear, dings or scratches. Instruments returned is less than new, salable condition could be charged a restocking fee of up to 25%.
Buyer is completely responsible for the instrument during approval period.
Shipping and related expenses are non-refundable.
All amplifier, effects, sale and special order items are final.
Item must be shipped back via UPS immediately upon return authorization.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||