Cream City Music
- Brookfield, WI, United States
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Cream City Music is one of the world's finest guitar shops with over 1000 new, used, and vintage guitars, basses, amps & effects in stock daily. We offer expert advice helping you to find the guitar and bass gear you need, provide free custom setups on every fretted instrument purchase.
We carry hundreds of new, used, and vintage instruments, amps, & effects in stock daily. We are dealers for Fender, Fender Custom Shop, Gibson, Gretsch, Ibanez, Martin, Taylor, Santa Cruz, Eastman and many MANY more! Come on in and play TODAY.
Our staff is knowledgeable and friendly. We love to share that expertise, so if you have questions, let us help you reach your musical destination! At Cream City Music, we are committed to providing the best one-on-one customer service available on the planet.
Your next guitar is here waiting for you!
Shipping Policy
We offer flat rate shipping: Every guitar or bass order will ship for free via UPS Ground. Smaller items will ship with USPS Priority or First Class mail. Exceptions include addresses outside the contiguous 48 United States.
Cream City Music will ship to virtually ANYWHERE in the world: Cream City Music ships most orders with UPS and USPS, providing our valued customers with the comfort that comes with excellent point to point tracking information and full insurance on your purchase.
Cream City Music loves SAME DAY shipping: We know you want your gear and you want it fast and with minimal hassle! As such we strive to offer SAME DAY shipping on all orders that are received no later than 3:00 PM (CST). Because we fully inspect every instrument that goes out the door prior to packing this isn't always possible. We would rather your setup be perfect than to ship you a guitar that won't play like a dream when you open the case for the first time. If we are unable to ship your purchase the same day we will ship it the following business day.
Cream City Music LOVES International shipping: Cream City Music has the distinct honor of a broad client base from all over the world. We have shipped our products to nearly every corner of this great planet! We want you to know that whether you're in Europe, Asia, South America, Australia or beyond, we want to do business with you. Shipping quotes and prices do not include VAT or other import taxes which vary from country to country. Buyer is responsible for all import taxes and duty. Please contact your local customs office to determine what fees and taxes you will be assessed upon delivery into your country.
Manufacturer's Restrictions: Note that certain manufacturers put shipping restrictions on some products, including some products that cannot be shipped to international destinations. However, we often have used versions of those products available which can be shipped ANYWHERE in the world. Please contact us here to see if we have used stock available for you. Mesa/Boogie, Voodoo Lab and EarthQuaker Devices products are ONLY available for US shipping, must be a US resident.
Tracking & Delivery Confirmation:After your purchase is completed, and as soon as the order is shipped, an email with a UPS tracking number or USPS delivery confirmation number will be sent to you to track the status of your shipment.
Delivery Time: Our standard shipping services, UPS Ground and USPS Priority Mail, deliver anywhere in the contiguous 48 United States within 1-4 business days.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 14 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
RETURNING YOUR PURCHASE
From the moment your gear arrives, you have 14 days to thoroughly inspect it. We recommend opening and checking your purchase within 24 hours of delivery—that way you have plenty of time to reach out if anything's not quite right. To qualify for a full refund, we just need the item back exactly as it arrived—no signs of use or play wear, with all original packaging, case candy, certificates, and accessories intact.
WHEN WILL I GET MY REFUND?
We're committed to a quick and concise refund of your purchase! The time period to get your refund includes the transit time for us to receive your return from the shipper (1-7 business days depending on the carrier), the time it takes us to process your return once we receive it (1 business day), and the time it takes your bank to process our refund request (1-5 business days depending on your bank).
HOW IT WORKS
Full Refund—We Cover Shipping If...
-We sent you wrong item.
-The item is defective.
-The carrier damaged your gear in transit.
-In these cases, we cover all shipping costs and provide a full refund or replacement.
What Qualifies As A Defect?
-Non-functioning electronics, pickups, or speakers
-Structural issues (cracked neck joint, broken truss rod, damaged cabinet)
-Severe playability problems that can't be corrected with setup or minor fret work
-Significant cosmetic blemishes
What Does NOT Qualify As A Defect?
-Setup preferences on instruments (action height, string gauge, intonation) given that setups can and do shift during transit
-Tone preferences or subjective sound characteristics
-Subjective feel preferences
-Minor cosmetic variations in wood, finish, or tolex
Standard Returns (Changed Your Mind)
If You Decide To Return Your Purchase Within The 14-Day Window...
-You cover return shipping (we recommend fully insured, trackable service).
-The item must return in unused, as-delivered condition.
-All original boxes, packing materials, and accessories must be included.
-If the item was sold with free shipping, our cost from the original outbound shipment will be deducted from your refund.
-If there's any evidence of use (pick marks, protective pickguard film removed, wear on amp controls or tolex, removed pedal backing, etc.), a 15% restocking fee helps us restore the item to an open-box condition for the next customer.
AFTER 14 DAYS
After the inspection window closes, your gear is officially yours and not eligible for a return. We're confident in every item we send out, and we're here to support you long after your purchase with setup advice, warranty assistance, and ongoing service.
THE FINE PRINT
Layaways And Special Orders: Special orders and items purchased through our in-store layaway program are only refundable via in-store credit.
Exclusions: Some products are not returnable under any circumstances such as amplifier tubes, instrument pickups, microphones, earbuds, earplugs, and harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
INTERNATIONAL ORDERS USING FREIGHT FORWARDING OR 3RD-PARTY SHIPPERS:
-We love serving players around the world, and we want your gear to arrive safely and play its best. Wooden instruments and electronic items are sensitive to long, multi-leg journeys, changing climates, and extended warehousing. To keep expectations clear and protect everyone involved, the following terms apply to any order that is shipped to a third-party shipper, freight forwarder, or consolidation warehouse...
-Returns After Export: Once the instrument enters the custody of your third-party shipper and leaves the U.S., our return and exchange policy is no longer available. No returns, exchanges, partial refunds, or credits will be offered for any reason after export.
-Risk And Responsibility: The buyer assumes all risk and cost associated with international transit after delivery to the U.S. address. This includes handling by third-party shippers, warehousing, ocean or air freight, customs processing, and last-mile delivery in the destination country. Any damage, loss, delay, or seizure occurring after delivery to your third-party shipper must be claimed with that shipper or their insurer.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||