Comprenew
- Grand Rapids, MI, United States
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Comprenew is a nonprofit electronics refurbisher and recycler, committed to giving retired electronic devices new life, whenever possible. We maintain the highest international standards in electronics recycling and data security. By choosing to shop with Comprenew, you can feel good about helping us create a sustainable future for our community and our planet.
Shipping Policy
I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.
Return Policy
New Items
Returnable within 30 days of delivery.
Used & Vintage Items
Returnable within 30 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Return Policy:
All Comprenew labeled electronics may be returned within 30 days of the item’s arrival at your doorstep. Comprenew will accept most items back for exchange or refund unless otherwise stated. Comprenew holds the right to accept or decline any return requests.
All returns must include the original packaging, the adapter (if applicable), and the original barcode tag. Returns may be made either in-store or with a prepaid return label.
Returned items must be in the same condition as sold, with no signs of tampering or part removal. Items that are missing components or damaged in the return shipping process, will sustain a deduction of up to 30% on the refund.
Windows 10 Sanitation Fee: If a windows 10 key is activated pre-return, customers will be charged a 15% restocking fee when they return their unit.
Comprenew holds the right to accept or decline a return if any major alterations were made to an item. Please coordinate with a team member to ensure that any changes are approved, accepted, and documented via phone or email if there may be a possibility of a return.
Laptops with batteries are tested for functionality. However, battery life and charge capacity are not guaranteed and therefore are not warrantied.
Refund Policy: All orders must be returned in order to receive a full refund, otherwise, a partial refund will be issued. Refunds are issued immediately via the same payment method used to place the original order. Please allow 3-5 business days for any refund to clear with your financial institution. Shipping costs will not be refunded.
Shipping Policy: Comprenew only ships within the United States, through FedEx and USPS. Products usually ship within 24hrs after payment. Please contact us to request faster shipping/pickup options. Orders placed outside of business hours will be shipped and ready for pickup the following business day. If you would like to use your own shipping label, please contact us and we will respond accordingly.
If shipping to a PO Box, you must select the “Priority Mail” shipping option. Please make sure your shipping information is full and correct.
Comprenew is responsible for paying for return shipping within the 30-day return period.
Customer Service Hours: Mon - Fri 10 AM to 5 PM E.T. Closed on Holidays and weekends.
Please feel free to ask us any questions you have before making your purchase!
Comprenew is a 501c3 nonprofit organization whose mission is to protect people & the environment from unwanted electronics by either extending their life-cycle or recycling their components.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||