Chicago Music Exchange

Chicago Music Exchange

*We are Shipping! Although our storefront is currently closed, we are continuing to operate online. We will ship your order as normal - please be aware that due to the high volume of shipments, you ma…
Preferred Seller
Quick Responder
Quick Shipper
About Chicago Music Exchange

*We are Shipping! Although our storefront is currently closed, we are continuing to operate online. We will ship your order as normal - please be aware that due to the high volume of shipments, you may see a delay. Please let us know if you have any questions - we're happy to help.*

For over 25 years we have been serving musicians, collectors and friends who want straight answers, expertise, and first-hand knowledge. The CME team are passionate, knowledgeable, gear expert musicians. We sell the products we love and play every day.

As a premiere authority on vintage, new, and used music equipment, our goal at Chicago Music Exchange is to give you the finest selection of guitars, amps, bass, effects, and drums & percussion in the world, with service that will blow you away.

Stop by our flagship store when you are in town to meet us in person and experience our extraordinary store first-hand.

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Shipping Policy


- Thank you for checking out our listing - we hope to work with you! -
                                                                                                                                                                           
We want all our customers to feel informed and have peace of mind when shopping with us. Please review the details below regarding tax, shipping, and customer service. If you have any other questions, please send us a message and we'll respond as quickly as possible.

*Listing does not include applicable sales tax. Please see our Tax section below for a list of states we are collecting and remitting sales tax in.

*Free 2-day delivery service is not available on orders with offers. We apologize for any inconvenience this may cause.

-We will ship your order via UPS or USPS.  
*If you'd like to request Fedex as a carrier, additional fees may apply. Please let us know before placing your order if you prefer a certain carrier, or need the item by a certain date. We're happy to suggest the best method based on your location.

- We ship most orders placed before 2pm Central Time the SAME DAY once payment has been approved. Exceptions to this include guitars, amplifiers, and drum kits that require setups and inspections and additional packaging time.

- All orders with 2-day delivery service will ship within one business day via UPS. Saturday delivery is not included, but is available for an additional service charge in most areas. Please note, UPS does not operate on Sundays. We may be unable to use a PO Box for a UPS shipment, so please provide an alternate address if requested to ensure you receive your order as expected.

- Our shipping team works closely with the CME Repair Shop and our vintage experts to inspect and pack every instrument with the utmost care. These folks know what it takes to keep an instrument protected. As musicians ourselves, we know how important it is that you receive your CME package in perfect condition. Your instrument will be shipped using the highest level of industry-standard packing materials, in every attempt to make sure it arrives in ready-to-play condition. We will notify you prior to shipping your instrument if additional steps need to be taken in the packing process.



INTERNATIONAL SHIPPING
- Our international shipping rates should reflect on the item listing. Feel free to message us
  directly for shipping quotes on specific items or with any questions. Please note, international
  shipments may take extra time and are subject to delays.  

- All shipping rates are for actual transportation charges and do not include VAT, import taxes,
  or brokerage fees, which vary from country to country. We recommend planning for those
  fees in advance if possible.

- Most of our preset shipping rates are for USPS International Service. USPS is typically less
   expensive than UPS, but their international tracking system is not as accurate. Tracking
   updates are often infrequent. Packages mailed internationally with a Customs Declaration
   Label number beginning with an “L” or “U” are not traceable. These numbers are NOT for
   tracking purposes and will not be scanned by the destination country’s Postal Service. They
   are used for Customs and dispatch purposes only. In order to see end to end tracking of a
   First Class or Priority Mail International package of less than 4 lbs, customer will need to add
   the Registered Service, or use Global Express Guaranteed or Priority Express Mail services
   instead. These are the only mailing services that will give tracking information all the way
   from the acceptance date until the delivery date, unless the package is going to a “Non-
   scanning” country.

*Be advised, international packages  shipped USPS are often in transit a number of weeks, and
  can be subject to delays. If you'd like to upgrade your shipping, please let us know before
  placing your order.  

-We ship guitars via UPS Worldwide Expedited unless you request a different service. Arrival
  times may vary from country to country. Some large items such as bass guitars, drum kits,
  amplifiers, and speaker cabinets may not be eligible for shipping via USPS due to size
  limitations. Some brands cannot be shipped internationally due to manufacturer restrictions.
  Feel free to message or call us with any questions.

- If you order contains Brazilian Rosewood, or any other CITES restricted woods, your
  shipment might be delayed due to Customs processing standards that CME is subject to as
  the shipper. All orders requiring CITES documentation must ship to the buyer's residential
  address. If your country requires CITES import permits, please work with your local Customs
  agency to obtain these permits prior to shipment.

- We are unable to ship to Russia due to the current trade sanctions.

Return Policy

New Items

Returnable within 30 days of delivery.

Used & Vintage Items

Returnable within 3 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

Thank you for shopping with CME! We greatly appreciate your patience, as we work to fulfill orders as quickly as possible while practicing recommended safety guidelines.

USPS & UPS SERVICE DELAYS:
USPS has suspended their service guarantee for First-Class Mail, as well as for Priority Mail 2 and 3 day delivery service. *Potentially, packages may be in transit an extra 4-7 days or so, with absent or infrequent scans. Please visit https://postalpro.usps.com/node/8016 for more details.

USPS has also temporarily suspended acceptance and delivery of international mail items to several countries. Please reference this list if you are shopping with us from abroad: https://www.usps.com/international/mail-shipping-services.htm#readmore

UPS' service guarantee is suspended as of 3/26, and until further notice. This applies to shipments coming from any origin, to any destination. Delays will normally be posted in the tracking details for the shipment as soon as determined.

Please let us know if you have any questions - we're always happy to help!

LOCAL PICKUP:
Our storefront is now open to the public, Tuesday-Saturday from 12PM-6PM (closed Sunday and Monday) If your order is eligible for local pickup, you'll be able to make this selection at checkout. We'll let you know when it's ready! We typically contact via e-mail, but can also contact you via phone if you'd like. Please have your order number handy when you check in at the front counter :)

INSURANCE:
Your package(s) is fully insured if found to be lost in transit, damaged, or defective upon receipt. A replacement or full refund will be provided. If needed, our team will file a claim for lost or damaged items, and will keep you informed. Please be sure to make advance arrangements for the safety of your package(s) prior to or upon delivery.

*Be aware that if the tracking status indicates that the driver completed delivery and obtained a signature, the package might have been signed for by a neighbor or another resident at your location. Sometimes when a package is marked as delivered, it may not actually arrive to you for another 12-24 hours.

*If that is not the case, we advise waiting 36 hours from stated delivery before filing an investigation, or moving forward with another solution. Please let us know if any of these situations should happen to you, and we will facilitate resolution as quickly as possible.

CANCELLATIONS:
In the event you would like to cancel the order, please contact us as soon as possible. Cancellations, address changes, or shipping upgrades may not be able to occur if an order has been fully processed by our shipping department, and are subject to a fee if already in transit.

Orders are shipped via UPS or USPS, and tracking will become available once a shipping label is created. Please let us know if you'd like your order shipped Fedex before checking out - this service may have an extra fee.

ADDRESS CHANGES:
Address changes with a different zip code are not able to occur after an order has been placed, for sales tax purposes. Please ensure you are entering the preferred shipping address at checkout. If possible, we can cancel and refund the order if it has not been completely processed.

*If you need your package rerouted or marked returned to sender while it is in transit, please contact our Customer Service team for assistance. Only a UPS package would be eligible, and a fee may apply.

RETURNS:
Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund (minus outbound shipping charge), exchange, or store credit. We simply ask that items are returned in their original condition and include all accessories, documentation, and packaging.

*PLEASE NOTE:
If your item was sent with Free Shipping (including Free Two-Day), the outbound rate will be deducted from your refund. This would not apply to items that are defective or damaged upon receipt, or there is an error on CME or the vendor's part. Restocking fees do not normally apply, less the product is returned with flaws, damage, or missing packaging/parts.

**A discounted return label may be purchased separately through CME, if the product is not defective, damaged, or incorrectly sent. Please contact our Customer Service team to assist :)

**Please let us know if you've used Affirm financing to complete the purchase, if you opt to make a return. As stated above, a discounted return label may be purchased separately through CME, if the product is not defective, damaged, or incorrectly sent.

Please contact the sales rep who assisted you, or our Customer Service team, when deciding to make a return. You can submit a refund request here in Reverb with details, or reach out to us via message. We'll get back to you as quickly as possible with easy instructions on how to get your product back to us safely and efficiently.

*Please ensure that the item is packed safely for the return shipment with the customer return authorization (CRMA) number clearly written on the box. Buyers are responsible for all return shipping costs, less the product is defective, damaged in transit, or otherwise not as described.

*Some products are not returnable due to the consumable nature of the product, copyright reasons, or sanitary reasons. Some of the items include, but not limited to: guitar & bass strings, amplifier tubes, previously installed instrument pickups or speakers, drum heads, drum sticks, cleaning products, software, books, microphones, harmonicas, earplugs, earbuds, headphones, as well as any other products designed to come in contact with the mouth or ears.

REFUNDS:
We strive to process all refunds within 48 hours of the return been received at our location. Credit card refunds typically take 1-4 business days to post to your account, but could vary based upon your bank's processing times.

**Please let us know if you've used Affirm financing to complete the purchase, if you opt to make a return. A discounted return label may be purchased separately through CME, if the product is not defective, damaged, or incorrectly sent.

*For logistical reasons we are unable to offer returns on any transaction involving a trade, both in store and online.

If you have any questions, we’re always here for you. Feel free to message us or give us a call at 773-525-7773. Thank you!

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Florida, USCalculated at checkout
Kansas, USCalculated at checkout
Louisiana, USCalculated at checkout
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More