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Chicago Music Exchange

  • Chicago, IL, United States
  • Joined: Oct 2012
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For over 25 years we have been serving musicians, collectors and friends who want straight answers, expertise, and first-hand knowledge. The CME team are passionate, knowledgable, gear expert musicians. We sell the products we love and play every day.

As a premiere authority on vintage, new, and used music equipment, our goal at Chicago Music Exchange is to give you the finest selection of guitars, amps, bass, effects, and drums & percussion in the world, with service that will blow you away.

Stop by our flagship store when you are in town to meet us in person and experience our extraordinary store first-hand.

Shop Policies

Shipping Policy

- We ship most orders placed before 2pm Central Time the SAME DAY once payment has been approved. Exceptions to this include guitars, amplifiers, and drum kits that require setups and inspections and additional packaging time.

- All orders with 2-day delivery service will ship within one business day. Saturday Delivery is not applicable, but is available for an additional service charge in most areas. Free 2-day delivery service is not available on orders with offers.

- All packages are fully insured at no additional charge. Your instrument will be shipped using the highest level of industry-standard packing materials, in every attempt to make sure it arrives in ready-to-play condition. We will notify you prior to shipping your instrument if additional steps need to be taken in the packing process.

- Our shipping team works closely with the CME Repair Shop and our vintage experts to inspect and pack every instrument with the utmost care. These folks know what it takes to keep an instrument protected. As musicians ourselves, we know how important it is that you receive your CME package in perfect condition.

INTERNATIONAL SHIPPING
- Our international shipping rates should reflect on the item listing. Feel free to message us directly for shipping quotes on specific items or with any questions.

- All shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.

- If you order contains Rosewood, or any other CITES restricted woods, your shipment might be delayed due to Customs processing standards that CME is subject to as the shipper. All orders requiring CITES documentation must ship to the buyer's residential address. If your country requires CITES import permits, please work with your local Customs agency to obtain these permits prior to shipment.

- Most of our preset shipping rates are for USPS International Service. USPS is typically less expensive than UPS, but their international tracking system is not as accurate. We ship guitars via UPS Worldwide Expedited unless you request a different service. Arrival times may vary from country to country. Some large items such as bass guitars, drum kits, amplifiers, and speaker cabinets may not be eligible for shipping via USPS due to size limitations. Some brands cannot be shipped internationally due to manufacturer restrictions. Feel free to message us with any questions.

- We are unable to ship to Russia due to the current trade sanctions.

Return Policy

NEW ITEMS

Returnable within 30 days of delivery.

USED & VINTAGE ITEMS

Returnable within 3 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

- We’re all musicians here at Chicago Music Exchange and we want you to love the gear you get from us. We understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us. - If you decide you'd like to return an item, please contact your Sales Rep or fill out the Return Request form below. We'll get back to you quickly with easy instructions on how to get your product back to us safely and efficiently. - Most new items may be returned within 30 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. We simply ask that items are returned in their original condition and include all accessories, documentation, and packaging. - Please ensure that the item is packed safely for the return shipment with the customer return authorization (CRMA) number clearly written on the box. Buyers are responsible for all return shipping costs unless the return is due to a defective or incorrect item or it was damaged in shipping. Any outbound shipping charges are not refundable. - Some products are not returnable due to the consumable nature of the product, copyright reasons, or sanitary reasons. Some of the items include, but not limited to: guitar & bass strings, amplifier tubes, previously installed instrument pickups or speakers, drum heads, drum sticks, cleaning products, software, books, microphones, harmonicas, earplugs, earbuds, headphones, as well as any other products designed to come in contact with the mouth or ears. - We strive to process all refunds within 48 hours of the return been received at our location. Credit card refunds typically take 2-4 business days to post to your account, but could vary based upon your bank's processing times. If you bought an item using Affirm financing, we offer full refunds for purchases. - For logistical reasons we are unable to offer returns on any transaction involving a trade, both in store and online. - If you have any questions, we’re always here for you. Feel free to message us or give us a call at (888)-686-7872.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

United States - WA
Calculated at checkout
IL, US
10.25%