Big Apple Music
Big Apple Music

Big Apple Music

Locally owned and operated for 40 years right here in upstate NY. Sales, service, repairs, rentals, and more! Big Apple Music guarantees to provide all the top gear from all the top brands at the abso…
About Big Apple Music

Locally owned and operated for 40 years right here in upstate NY. Sales, service, repairs, rentals, and more! Big Apple Music guarantees to provide all the top gear from all the top brands at the absolute best prices and your satisfaction is our personal guarantee! If you don't see what you are looking for, drop us a line and we guarantee we will strive to give you the best sales experience you've ever had.

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Shipping Policy

We ship via UPS, FedEx, and USPS. We try to ship within 24hrs (not including Weekends or Holidays)

(New Fender Products Ship to USA Only)

Return Policy

New Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

Used & Vintage Items

Returnable within 7 days of delivery.
Restocking Fee: 15%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

We will gladly accept returns on (most) New gear as long as it is in new, unopened, unused condition. Buyer pays return shipping and will be refunded in full minus original shipping cost. If you received free shipping on your order, the uncharged shipping cost will be deducted from your refund. Used gear returns are subject to sellers discretion. We currently do not accept returns on any software related items, mouth played instruments, or ear-worn instruments. Please contact us before any returns are sent, or if you have any problems with defective gear. We also reserve the right to charge a restocking fee on items. The restocking fee will vary depending on item and situation of up-to 15%.

We do not accept any international returns or exchanges. All taxes duties and fees are the buyers responsibility!

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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