Bentley's Drum Shop, Inc.
Bentley's Drum Shop, Inc.

Bentley's Drum Shop, Inc.

Established in 1992, Bentley's Drum Shop started out with just 8 drum sets and a few pairs of sticks. 30 years later Bentley's is a multi-award winning drum shop with customers all over the world and …
About Bentley's Drum Shop, Inc.

Established in 1992, Bentley's Drum Shop started out with just 8 drum sets and a few pairs of sticks. 30 years later Bentley's is a multi-award winning drum shop with customers all over the world and still growing! We carry the best from DW, Zildjian, Ludwig, Sabian, Gretsch, Meinl, Tama, Paiste, Pearl, Mapex, Sonor, and much much more. With over 11,000 sq. ft we have a little bit of everything for any drummer!

Shop Website

Shipping Policy

I will ship with tracking to the listed regions. To negotiate shipping rates to other locations, please send me a message.

Domestic Shipping
Free Shipping offers are only applicable to shipments within the continental United States. If you reside in Alaska, Hawaii, or Puerto Rico, please contact us directly for information on additional shipping charges.

If you need to return a qualifying item (per our return policy) that was originally shipped to you for free, the amount of your store credit or refund will reflect the cost we paid to ship your item. For example, if you choose to return a $150 drum that was shipped to you for free, your credit / refund will likely be $15-30 less than the original purchase price, reflecting the cost we incurred to ship the drum to you. Buyer incurs all shipping costs to return the item.

Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 15%

Used & Vintage Items
Not Returnable

General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.


We ship the vast majority of our domestic orders via FedEx Ground & USPS depending on the item's size, weight, and destination. Should you require expedited shipping or prefer to use another carrier such as UPS, please contact us to arrange your shipment.

We ship via FedEx Ground on Monday - Friday and via USPS on Monday - Saturday. Most orders will ship out within 24 to 48 hours. In the event that an ordered item is unavailable (e.g. not in stock, on backorder, out of production, etc), we will notify you immediately to determine what actions are appropriate.

No Signature Required: By default, all domestic shipments are sent with No Signature Required for both FedEx Ground and USPS. If you wish to require a signature upon delivery, this may incur an additional charge. In either case, if a package is returned to us after multiple attempts to deliver, the shipping amount will not be refunded.

Insurance: All items are automatically insured for $100 per box. If you would like to purchase additional insurance please just let us know. Your package may not be insured to its full value through Reverb unless you contact us prior to purchasing your item.

International Shipping

We accept Visa, Mastercard, Discover, and American Express from a variety of countries outside the United States. We accept PayPal (in US dollars) from customers with verified accounts and confirmed shipping addresses. In some cases, we can also accept bank / wire transfers. Please note that all credit card orders require additional verification and must be manually processed.

We use USPS Priority Mail for international shipments.

To help reduce the cost of shipping, we make every effort to consolidate the number of boxes used for purchases of multiple items. Please note that such “combined shipping” is done at our discretion with regard to the safety of the purchased items.

Many governments around the world levy some combination of excise tax, value-added tax (VAT), import duties, and other fees on products sent from the United States. We are not responsible for paying these fees, nor do we have any way of estimating how much these charges may total. We do encourage you to check with local regulations prior to purchasing so you know what responsibilities - if any - you have to your government.

Most USPS Priority Mail shipments, regardless of the final destination, arrive within 6 to 10 working days. However, in some cases, your order may get “stuck” in Customs for an extended period of time. We are not responsible for any delays caused by Customs processing in your country.

In the event that a package is damaged on arrival or lost, it is the buyer’s responsibility to open an investigation with the shipping courier (e.g. USPS, FedEx) within 2 days of receiving a damaged item, or realizing an item has been lost. These investigations can take several weeks to conclude. We are not able to offer any replacements or refunds until the investigation has been completed.

If your country imposes restrictions regarding shipments and returns the item to us, you are responsible for the return shipping cost to us (if any), as well as the return shipping cost back to you. There are no refunds or cancellations.

Return Policy

New Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

Used & Vintage Items

Not Returnable

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

NEW ITEMS
Returnable within 14 days of delivery, or 7 days of in store purchase.
Restocking Fee: *15%

*(At our discretion.)


USED & VINTAGE ITEMS
Not Returnable (unless at our discretion)


GENERAL TERMS
Items must be returned in original, as-shipped condition with all original packaging and no signs of use.

Buyer assumes responsibility for all return shipping costs unless the item was not received as described.


REFUNDS
Buyer receives a full refund in their original payment method less any shipping charges.


SPECIAL CONDITIONS

Before returning an item, please contact us. **Please understand that we advertise some items as brand new, and they are, however, they may be subject to stick marks from tuning or video demoing.**

We accept returns within 14 days of you receiving a product on all new items. We do NOT accept returns on used, clearance/blowout items and special / custom order items.

Bentley's allows a maximum of two returns per customer per year, starting from the date of the first returned item. We ask that you please supply tracking information when returning your item.


RETURN QUALIFICATIONS

If you wish to return an item within 14 days of receiving it, you MUST meet all of the following criteria:

You must include ALL original packaging materials, in the condition in which they were received.
You must include the original invoice / sales receipt and any other paperwork originally included in the package or with the item.
The item(s) must be unused and free of any signs of use, wear, stick marks, smudges, and/or fingerprints.
The item will be subject to a 15% restocking fee if we are unable to sell the item in the condition in which it was sold to you.
You are responsible for the return shipping costs, and should you opt for a refund, the original shipping amount will not be refunded, whether you were originally charged for shipping or not.


RETURN ADDRESS

You are responsible for the item until we receive the item at the address provided below:

ATTN: Returns Bentley's Drum Shop 4477 N. Blackstone Ave. Fresno, CA 93726 1-(559)222-5011

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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