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Alto Music

  • Middletown, NY, United States
  • Joined: Jul 2014
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Alto Music is one of the top 10 biggest music retailers in the United States and has taken online its store's award winning formula of an awesome selection, low prices and incredible customer service.

Music & Sound Retailer Awards:
2014 Multi-Store Dealer Of The Year
Best Guitars & Basses 2014
Best Customer Service 2014
Best Sales Staff 2014.

2013 Dealer of the Year
Best Sales Staff of 2013
Best Customer Service of 2013
Best Guitar & Bass Retailer of 2013
Best Recording-Related Product Retailer of 2013

Shop Policies

Shipping Policy

Free shipping to Continental US unless otherwise noted. We ship FedEx, UPS or USPS at our discretion. Expedite shipping available at additional cost. International shipping is extra. Please Note: Any order over $500 will automatically ship with a signature required. Any order that does not meet this threshold can be shipped with signature required upon request. Contact us for a quote!

Return Policy

NEW ITEMS

Returnable within 30 days of delivery.

USED & VINTAGE ITEMS

Returnable within 30 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

Alto Music does accept returns on unopened/unused products within 30 business days of the purchase date. If the product has been opened/used we may charge up to 50% restocking fee from your refund if the product/packaging is not returned in the exact listing condition. Alto Music does reserve the right to refuse any return that is opened/used and not in the same new condition as when originally shipped to the customer.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

This shop collects taxes in the following regions:

California
New York
Alabama*
Arizona*
Connecticut*
District of Columbia*
Iowa*
Minnesota*
New Jersey*
Oklahoma*
Pennsylvania*
South Carolina*
South Dakota*
Washington*
Wyoming*
*State sales tax is required in this region. Learn More