3Dio
- Vancouver, WA, United States
- Send Message
At 3Dio, we manufacture professional binaural microphones that are the premier 3D audio capturing device for Gaming Audio Design, Filmmaking, ASMR, Virtual Reality, Field Recording and Recording Engineering. Our mission is to provide affordable, binaural audio solutions with professional quality sound.
Shipping Policy
3Dio offers multiple shipping options to locations all over the world. We ship via UPS & USPS for domestic orders (within the USA) and DHL, UPS & USPS for international orders. Please note that shipping timelines do not include order fulfillment time. We are a small company and strive to fulfill orders as quickly as possible. Please allow up to several business days for order fulfillment.
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver.
- Rural domestic addresses require 1 or more additional days to deliver.
- International Shipments (delivery address outside the U.S.) are subject to import duties and value added taxes (VAT). Tariff rates vary from country to country. 3Dio does not collect VAT on behalf of the customer. 3Dio is not responsible for payment of import taxes. Please check with your local customs agency for rates and more information.
- Please note that international orders may experience delays due to customs clearance. We cannot guarantee exact transit times as clearance is subject to the discretion of the customs agencies.
- Shipments to Russia are sent via USPS or UPS due to DHL restrictions. Carrier settings are automatically adjusted during checkout.
Estimated Shipping Timelines
U.S. Shipping - Rates vary depending on location
USPS Priority | 3-5 Business Days
International Shipping - Rates and availability vary depending on location. Shipping times do not include customs clearance times. Customs clearance times vary from country to country.
USPS Priority International | 7-21 Business Days (average)
DHL Express International | 3 Business Days
UPS Worldwide Expedited | 2-5 Business Days
Return Policy
New Items
Returnable within 30 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 30 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Returns
We stand behind our products and want you to be satisfied with them. If you are dissatisfied with your purchase for any reason, you may return it to 3Dio within 30 days of the purchase date, subject to the conditions and exclusions below:
Eligibility Conditions
Please read the conditions below. If all conditions are not satisfied, 3Dio reserves the right to refuse the return or to charge a minimum 15% restocking fee.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
3Dio is not responsible for personal data or items left in returned merchandise.
3Dio is not responsible for any consequential or incidental damage resulting from the use of any items bought from us. We are responsible for the monetary value of the items only.
Additional non-returnable items:
3Dio products purchased from an unauthorized dealer
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Warranty
3Dio warrants your product to be free from physical defects in material and workmanship for a period of 1 year from the date of the original purchase. If you discover a defect covered by this warranty, we will repair or replace the product at our discretion using new or refurbished components.
This warranty covers defects in manufacturing that arise from the correct use of the device. It is limited to defects in materials or workmanship and does not cover damage caused by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and corrosive environments. The warranty also does not apply to any product with a missing, altered, or defaced serial number. The warranty also does not apply to devices damaged by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and corrosive environments. This includes subjecting the device to liquids, creams, lotions, gels, foam, or any other moist substance.
Occasionally, there will be slight manufacturing defects and imperfections in the silicone ear molds. These defects have no effect on the function of the microphone and therefore are not covered under the warranty.
Limits of Liability
If 3Dio products fail or do not perform as warranted, your sole recourse shall be to repair the product as described above. We will not be liable to you or anyone else for any damages that result from the failure of the product. These damages include, but are not limited to, the following: lost profits, lost savings, lost data, damage to other equipment, and incidental or consequential damages arising from the use of or inability to use this product. Express or implied warranties are disclaimed. In no event will 3Dio be liable for more than the amount of your purchase price, not to exceed the current list price of the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5-7 business days for a credit to appear on your account once the refund has been processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to request an exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit or invoice for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please contact us first. We cannot offer a refund on items that are returned to us without authorization.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Repairs
3Dio will honor free repairs originating from manufacturing defects and/or component malfunctions from normal use. Free repairs are limited to defects in materials or workmanship that are covered by the warranty. Free repairs are not available to devices damaged by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and corrosive environments. This includes subjecting the device to liquids, creams, lotions, gels, foam, or any other moist substance.
Charges for repairs will vary depending on the severity of the damage and the model of microphone. Reach out to us using our Contact Us page to inquire about a repair at https://3diosound.com.
Tax Policies
| Region | Rate | ||||
|---|---|---|---|---|---|
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||