Reverb Releases
It’s no secret that scams are on the rise online. From smarter fraud detection to stronger account protection, here's how we're making Reverb safer for every buyer and seller.
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A note from Chris, Trust and Safety Manager, Reverb"Our community is what makes Reverb Reverb. Whether you're buying your first pedal or selling your well-loved vintage guitar, the local shop or musician on the other end of the exchange—and the trust you put in them—is part of the magic. So when scammers try to exploit that trust, we take it personally.
To stay one step ahead, our team of fraud specialists use a combination of technology, human expertise, and reports from the community. As scammers change their tactics, so do we. Here's a look at what we've changed recently, what's coming next, and how you can help."
A safer Reverb is here.
We've reduced the number of fraudulent listings making it onto the platform by 92% this year.
We're catching suspicious activity faster
We've invested in better, more advanced real-time monitoring technology that watches for unusual account behavior, like unexpected logins from new locations or sudden changes to your account. When something doesn't look right, we step in quickly so your account stays secure.
We're catching suspicious activity faster
We've invested in better, more advanced real-time monitoring technology that watches for unusual account behavior, like unexpected logins from new locations or sudden changes to your account. When something doesn't look right, we step in quickly so your account stays secure.
We’ve ramped up bot protection
Bots and automated attacks are a growing problem across the internet. We've significantly upgraded our ability to protect your account from these types of attacks and made it harder for bots to get through the door in the first place.
We’ve ramped up bot protection
Bots and automated attacks are a growing problem across the internet. We've significantly upgraded our ability to protect your account from these types of attacks and made it harder for bots to get through the door in the first place.
We’ve made it easier for you to flag scams
While our team catches most issues before they reach you, some slip through the cracks. That’s where you come in. Based on your feedback, we've made the "report" button easier to find so you can flag suspicious listings or messages the moment something feels off.
We've made it easier for you to flag scams
While our team catches most issues before they reach you, some slip through the cracks. That’s where you come in. Based on your feedback, we've made the "report" button easier to find so you can flag suspicious listings or messages the moment something feels off.
Tips for staying safe on Reverb
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1
Add the extra security
Add your phone number as an extra layer of security on your Reverb account. Once opted in, updates to your bank or payout details won't go through without verifying it's really you. Learn how to set up multi-factor authentication.
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2
Keep it on Reverb
Scammers can trick you into sharing personal info by sending links that look like Reverb (but isn’t) or asking you to email them. Stay in Reverb messages, and always double-check that you’re on Reverb.com before completing a sale or purchase. Learn more about phishing emails and messages.
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3
Report fraudulent listings
Our team and technology catch the vast majority of fraudulent listings before they make it to Reverb. When fraudulent listings do slip through, you can help by reporting them. Here's how to recognize the signs of a fraudulent listing.
What's next?
We're not stopping here. Our Trust and Safety team is always evolving our tools that detect and prevent emerging threats, including new ways scammers try to take conversations off Reverb.
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