Audioride

  • Newark, CA, United States
  • Joined: Oct 2016
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Shipping Policy

We provide free ground shipping to the contiguous United States, on most items, excluding purchase orders and packages considered heavy or oversized by the applicable carrier. Some products will require a signature for delivery. Shipping fees to ALL OTHER LOCATIONS will be calculated individually and added to customer invoices.

Orders that qualify for free shipping are shipped via least expensive shipping method and can take up to two weeks (or more) for delivery. Notwithstanding anything to the contrary contained herein, the following restrictions on free shipping apply:

Free shipping offer valid for online purchases at listed prices only.
Free shipping offer is not valid for orders which include heavy or oversize items.
Free shipping offer is not valid in Alaska, Hawaii, or outside of the United States.
If you return your purchase, the cost of shipping will be deducted from any refund or credit.
Lighter weight items may be shipped via USPS and may not contain a tracking number.
Free shipping offer is also valid for orders shipping to U.S. Military APO/FPO addresses and Post Office Boxes, but are shipped via USPS only.
Shipping methods used by Company include, but are not limited to: UPS, FedEx, USPS and Truck/Freight companies.

Return Policy

NEW ITEMS

Returnable within 30 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges.

Special Conditions

We want you to be completely satisfied with your purchase. If you are not satisfied with any product, for any reason, you may return it for a refund of the purchase price or exchange for another product within 30 days of purchase date. For returns not the result of the Company’s error, original and return shipping charges are your sole responsibility. If your purchase was eligible for free shipping, the shipping cost will be deducted from your refund. Refunds are for product value & tax only, excluding shipping and handling charges. Some returns will require a signature for delivery. We are not obligated to make more than one attempt to ship a replacement item to you if you are unavailable at the time of delivery. Defective Products: If you believe you've received a defective product, contact our support team at (888) 726-5910, and speak with a customer service representative to get a “Return Authorization Number”. If we determine, in our sole discretion, that the unit failed under warranty within 30 days of purchase, we will cover shipping costs within the contiguous United States to replace the unit with the same or a substantially similar unit. After that 30-day period, we do not offer any returns or exchanges and you will have to work directly with the manufacturer for warranty service. Non-returnable Items: While we maintain the most liberal return policy in the industry, there are certain items that cannot be returned for very specific reasons. These items include: Special Orders Clearance, discontinued and used products Oversized or overweight items Software Products Notwithstanding anything to the contrary contained herein, the following items are returnable only if defective or unopened: strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, woodwind instruments, harmonicas, drumheads, cymbals, drumsticks, turntable cartridges, fog fluid, sheet music, cleaners, polishes and polishing cloths, books, CDs, DVDs, and videos. Used Items: Used items can be returned within 45 days of shipment date. All used items must be returned in the same condition they were sent to you in, as well as include all materials that came with the item. Items not returned in original condition are subject to return handling charges. Abuse of Return Privileges: We want to make sure our customers don’t get stuck with wrong product. Unfortunately, there are those who have taken advantage of this policy. So, notwithstanding anything to the contrary contained in these Terms, we reserve the right, for those who violate the spirit for our return policy with excessive or unwarranted returns, to limit or suspend of return privileges to that customer, in our sole and absolute discretion. Return Procedure: Call Company’s customer service representatives at (888) 726-5910 and obtain a Return Authorization number within 45 days of the date of purchase. No return will be accepted without a Return Authorization Number. Please have your order number available for reference when calling our customer service representatives. To help you avoid a denied return, our warehouse staff has provided a handy checklist to show you exactly how to ship a product back to us. If any of these instructions are not followed, your return may be denied. Items not returned in the condition described here may be subject to restocking fees (minimum 15% of the purchase price, as determined by our cost of replacing the missing items including a processing fee for this labor-intensive process) or denial of the return. This fee may apply if you refuse delivery or as a result of delivery exceptions, as well as from a typical return. These conditions apply to all returns regardless of the reason for the return. A restocking fee will be charged for any defective item that is returned in damaged condition. Item must include a Return Authorization Number Item must be unused, and in new condition Item must be in the complete original packaging All accessories that were originally included must be returned All literature that was originally included — manuals, warranty card, etc. — must be returned in new (i.e. unused) condition Double-box the product before shipping Use standard packing tape — no duct tape Do not write on the original box Affix shipping label with Return Authorization Number When shipping, use a traceable ground shipping method that provides a tracking number. Be sure to keep this number for reference. Address the package to: Audioride, LLC Attn: Returns Department 39899 Balentine Drive, Suite 200 Newark, CA, 94560 Return the merchandise within 7 days of the issuance of the Return Authorization Number. Print the Return Authorization Number clearly on the outside of the package. International Returns If you return a product to us, you will become the exporter from the destination country. That title and any risk of loss transfer to us upon our receipt of the merchandise. Shipping carriers will assist you in recovering your duties and taxes for a fee. Please contact shipping carriers directly to initiate this service. Privacy Your privacy is important to us, and we strive to exceed your expectations for secure data. Nevertheless, cross-border shipments are subject to inspection by customs authorities. We may also be called upon to provide certain order, shipment and product information to our international carriers. Carriers may communicate such information to customs authorities for the purpose of facilitating customs clearance and compliance with local laws. Fees Your country's import duties, taxes and fees are never included in the item and shipping totals. Shipping Cost Original outbound shipping costs are nonrefundable. Item Restrictions Before completing your purchase always confirm your items are compatible and will work in your country. Also you need to confirm your country's import rules and regulations will allow you to import the item you are purchasing. Manufacturer or government restrictions occasionally oblige us to block certain products from shipping outside the USA. Rebates Manufacturer's rebates may not be valid for merchandise shipped outside the USA. Please check the information in your cart to confirm pricing. If you have any questions, concerns, or inquiries about our Return Policy, please contact us by e-mail at support@audioride.com or call at (888) 726-5910, and speak with a customer service representative.