For *Special item requests*, extra information about the listed item, availability, pricing and more! feel free to contact us anytime!. Tom Lee Music Vancouver

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**Please note!
NOT all of the items you purchase from us are in our Tom Lee Music store in 728 Granville St Vancouver, BC Canada where we do all of our international communications from. Please be patient while we do inter-company transfers on your items if this is the case. The usual wait time for our shipping is 6 to 10 business days including shipping times. 

Our Online shipping department is open from Monday to Friday 10:00am until 5:00pm (PT - Pacific Time zone).** Please note that all items for sale on here are also available at our retail stores in Canada.** 

There is a chance that the item may sell out in our retail location beforehand. We update our information daily, but there is still a chance this may occur. In this event we will cancel the order and refund any payments received. Thank you for your understanding.

***  There will be an extra fee already included in the shipping price for items shipping to the USA that are worth more than $2500 CAD/$2000 USD and are subject to Customs ***

***Import duty fees are the responsibility of the buyer***

*** All wood and orchestral instruments will be insured and this will already be included in the shipping price of the item and up to $5000.00 for liability coverage ***

All musical instruments we sell have been checked and adjusted for playability. Most items are BRAND NEW OPEN BOX condition. The pictures in the listings are of the actual item so please have a look for an idea of the cosmetic condition, unless it is marked as B-Stock condition (For this you can request images of the items we have in stock). 

These items may or may not have some scratches or minor wear to the finish or box, unless it is marked as BRAND NEW FACTORY SEALED UNIT. 

Please note: Tom Lee Music will not accept returns or refunds in the case of dents, scratches, or cosmetic wear that were originally detailed either in the pictures or description. Thank you for your understanding.

Condition: If you would like to know more about this specific instrument, or have general questions, please don't hesitate to contact us through Reverb or tomleemusic.ca.

Accessories: Please confirm in the pictures or description.