Xotic Guitars

  • Van Nuys, CA, United States
  • Joined: Feb 2015
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Shipping Policy

Ships from Van Nuys, California to:

Continental U.S.: Free by UPS Ground
Alaska, Hawaii, Puerto Rico: Feel free to message us directly for shipping quotes.
All other locations: Feel free to message us directly for shipping quotes.

INTERNATIONAL SHIPPING

Our international shipping rates should reflect on the item listing. Feel free to message us directly for shipping quotes on specific items or with any questions. All shipping rates are for actual transportation charges and do not include VAT, import taxes, or brokerage fees, which vary from country to country.

Most of our shipping rates are for Fedex International Service.

Return Policy

NEW ITEMS

Returnable within 7 days of delivery.

USED & VINTAGE ITEMS

Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping charges.

Special Conditions

Return Policy Instruments ship worldwide on 7-day approval (certain custom orders may be excluded). Approval period begins the day you receive the instrument. If you wish to return it, notify us within the 7-day period that you will be returning the instrument. It is the purchaser’s obligation to pay for the return shipping. If the instrument is returned in perfect condition, a full refund (minus shipping charges) will be issued. Please allow 48 hours for returns to be processed. Returns will be credited in the same manner as your purchase. We extend our 7-day approval policy to all of our customers, but the reality of shipping internationally creates problems with returns. If you return an instrument, you remain responsible for all customs charges on the instrument sent to you. You must appeal the charges with the customs officials in your country if you return an instrument. Due to charges we incur on receiving a return from an international transaction, we must charge a 10% restocking fee. So please purchase carefully. As much as we want to be as flexible as possible with returns and exchanges, the realities of import and export charges make this difficult to do.