Rock City Music Company

Rock City Music Company

Rock City Music Company - located in Livonia, Michigan - is the premiere metro-Detroit destination for the best deals on cool used guitars, amps, accessories and repairs.
Preferred Seller
Quick Responder
Quick Shipper
About Rock City Music Company

Rock City Music Company - located in Livonia, Michigan - is the premiere metro-Detroit destination for the best deals on cool used guitars, amps, accessories and repairs.

Shop Website

Shipping Policy

Items will be shipped UPS Ground. All items ship the day payment is made from the hours of 11AM - 4PM EST.

Return Policy

New Items

Returnable within 3 days of delivery.
Restocking Fee: 15%

Used & Vintage Items

Returnable within 3 days of delivery.
Restocking Fee: 15%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

Rock City New Policy

Items must be returned in original, as-shipped condition with all original packaging. Any accessories must also be returned in original condition. This includes Tags, manuals, protective covers etc.

Buyers are responsible for all return shipping costs unless the return is due to a defective or incorrect item or it was damaged in shipping. This includes any shipping fees we incurred while initially shipping out an item. This includes any item with "FREE SHIPPING." If it actually cost us $25 to ship out an item, that cost will be deducted from the refund. The customer must pay all shipping when sending an item back to our store.

A 15% restocking fee will apply to any non-defective products. This fee will be deducted from your refund.

Some products are not returnable due to the consumable nature of the product, copyright reasons, or sanitary reasons. Some of the items include, but not limited to: guitar & bass strings, amplifier tubes, previously installed instrument pickups or speakers, drum heads, drum sticks, cleaning products, software, books, microphones, harmonicas, earplugs, earbuds, headphones, as well as any other products designed to come in contact with the mouth or ears.

We do not consider the guitar or amp returned until we have received the item and verified it's in the same condition as shipped. With no signs of use.

For logistical reasons, we are unable to offer returns on any transaction involving a trade, both in-store and online. - If you have any questions, we’re always here for you. Feel free to message us or give us a call at


If you are not certain how to pack a return, please contact us for proper packing instructions. It is very important to properly pack guitars and amps to prevent damage in the unlikely event they are returned.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More