Established in 2015, Rock City Music Company is an independently owned music store for players by players. Located just outside of Detroit, Michigan, Rock City Music Company is a music mecca that encompasses everything from guitars and lessons, to vinyl records and t-shirts, to posters, accessories, our music-themed pinball machines and more.
Rock City has earned its rank as one of the top places in the country for in-store events. Rock City has hosted legends such as Geddy Lee (Rush), Glenn Hughes (Deep Purple), Gary Holt (Slayer/Exodus), Blackberry Smoke, Nita Strauss (Alice Cooper) and many many more. Rock ’n’ Roll is our passion, and we strive to provide excellent service, and a great experience, both inside and outside of our store.
Shipping Policy
Items will be shipped UPS Ground. All items ship the day payment is made from the hours of 11AM - 4PM EST.
Return Policy
New Items
Returnable within 3 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 3 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Rock City Policy
Items must be returned in original, as-shipped condition with all original packaging. Any accessories must also be returned in original condition. This includes Tags, manuals, protective covers etc.
Buyers are responsible for all return shipping costs unless the return is due to a defective or incorrect item or it was damaged in shipping. This includes any shipping fees we incurred while initially shipping out an item. This includes any item with "FREE SHIPPING." If it actually cost us $25 to ship out an item, that cost will be deducted from the refund. The customer must pay all shipping when sending an item back to our store.
A 15% restocking fee will apply to any non-defective products. This fee will be deducted from your refund.
Some products are not returnable due to the consumable nature of the product, copyright reasons, or sanitary reasons. Some of the items include, but not limited to: guitar & bass strings, amplifier tubes, previously installed instrument pickups or speakers, drum heads, drum sticks, cleaning products, software, books, microphones, harmonicas, earplugs, earbuds, headphones, as well as any other products designed to come in contact with the mouth or ears.
We do not consider the guitar or amp returned until we have received the item and verified it's in the same condition as shipped. With no signs of use.
For logistical reasons, we are unable to offer returns on any transaction involving a trade, both in-store and online. - If you have any questions, we’re always here for you. Feel free to message us or give us a call at
If you are not certain how to pack a return, please contact us for proper packing instructions. It is very important to properly pack guitars and amps to prevent damage in the unlikely event they are returned.
Tax Policies
Region | Rate | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||