Zorro Sounds
- Northvale, NJ, United States
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Greetings from the Zorro Sounds Family, your one stop shop for all things personal audio and music. From ukuleles, personal audio, headphones, amps, speakers, guitars, drums, and DJ equipment , we carry it all. At Zorro Sounds our commitment is always to you, the customer. We know you have numerous options of places to purchase your products from, and we just appreciate the chance to show you why we are different. From the parent buying their child's first instrument , to the performer who needs gig equipment by the weekend, down to the music enthusiast trying to recreate the sound from their favorite concert at home, Zorro Sounds is here to help. We understand music is the beat of your life the Zorro Sounds Team just wants to make sure it sounds awesome.
At Zorro Sounds our mission is simple, to spread our passion and knowledge of music to you the customer, and provide the very best shopping experience possible. Because musical preferences vary from person to person, we always offer one-on-one personalized customer service. Whether you have a question about how a product works, need a recommendation for the latest must have gear, or just want to share your love of music, we are here!
Customer satisfaction is our number one priority. At Zorro Sounds, we continuously strive to provide our customers with the comfort and security of knowing they can rely on us 100% always. Your enthusiasm and feedback is what drives us to do better and constantly improve. If you have any questions or simply want to leave us feedback or comments we would love to hear from you!
Shipping Policy
SHIPPING METHOD:
At this moment, we only ship to US 48 contiguous states. Most of the time, your order will be shipped via UPS and in some circumstances we might ship via Fedex or USPS. Most items are eligible for free shipping within US 48 contiguous states.
Free Shipping:
Free Shipping is applies to all purchases here on our site. The only exception is for oversized packages that require freight or special handling, you will be advised at check out or with an agent follow up for such products. Please note that most drums and some other over sized items are shipped via UPS Freight. UPS Freight will deliver products curbside only. UPS Freight will not bring the equipment inside the house unless you select one of the following two options.
SHIPPING POLICY:
We do not ship to APO/FPO (military) or P.O. BOX address.
Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 7 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Returning Your Product
When returning your product please ensure it is packaged in its original box using the protective inserts. If you do not have the original packaging you must ensure it is adequately packaged to protect it during transit. Any costs for damage sustained as a result of insufficient packaging, will be held by the customer.
*Please include the following items when returning your product:
All items originally included with your product when purchased . This included the original product box.
A clear description of the issue with your product.
Important Information
Returns are allowed 30 days from the original delivery date.
Items must be received within this time frame otherwise items will be refused upon delivery and returned back to you.
We will not be responsible for items shipped back to us past the 30 days returns period.
Items returned used, damaged, missing any components or accessories will be charged a restock fee of 15% plus postage cost.
If the item you received is defective with manufacturer defects you will not be charged any fees or postage. A refund or replacement will be offered.
If you return the item because it was accidental order, you did not like or the item did not meet your expectations you will be charged a restock fee of 15% plus postage.
No Fault Found
If no fault can be found with your product you will be charged an inspection and /or restock fee of up to 25% in addition to this all postage costs for returning your product will be borne by You (the customer).
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||