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Truetone Music

  • Santa Monica, CA, United States
  • Joined: Jul 2015
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Truetone Music spans three decades and is the destination location not only for the greater Los Angeles area, but World Wide. Our knowledgeable and friendly staff have over 200 years combined experience, and can help you find that guitar, bass, pedal, amp, pedalboard, and/or that special piece of gear you’ve been searching for.

Most Top Brands Carried
Expert Quality Repairs
Voted best guitar shop in LA by Los Angeles Magazine, LA Weekly, Fox 11 Viewer’s Poll and many more!
Lessons from beginner to intermediate
We Buy, Sell, and Trade quality used and vintage instruments
We will meet or beat any advertised price!

Shop Policies

Shipping Policy

We pack everything we ship very well, whether it’s going around the corner or around the world, and everything we ship goes out fully insured. If you receive your item and there appears to be shipping damage, please contact us immediately at 310-393-8232. Please keep the shipping box and ALL packing materials. DO NOT THROW AWAY THE BOX OR ANY PACKING MATERIAL IF THERE APPEARS TO BE SHIPPING DAMAGE. Not having these items will void any insurance claim with the carrier. Pictures will be required of the box, packing material and damage to the item. Once they are sent to us, we will start the insurance claim process with the carrier, and will keep you up to date on the progress every step of the way. Please e mail with any questions you may have! We ship all over the USA, shipping price depends on location. We ship by either Fed Ex, or USPS. We do NOT ship UPS.

Shipping is free on all new items over $200.00 within the lower 48 states.

Return Policy

NEW ITEMS

Returnable within 14 days of delivery.

USED & VINTAGE ITEMS

Returnable within 14 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Refunds

Buyer receives a full refund in their original payment method less any shipping costs.

Special Conditions

All items returned must accompany all original packaging and paperwork, and returned in the condition it was originally in. All returns must be shipped back within 14 days of receipt by buyer.

Note: Please check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

This shop collects taxes in the following regions:

Location Tax Rate
California, US 10.25%
Tax is calculated automatically in checkout for the following U.S. states:
Minnesota*
Washington*
*State sales tax is required in this region. Learn More