For nearly a quarter century, Truetone Music has been a destination, both in person and online. Independently owned and independently minded, we are a team of musicians whose goal is to give other musicians the best gear, with the best experience. Whether it's a high-end one of a kind Masterbuilt guitar or a simple fuzz pedal, we have it for you. Purveyors of New, Used and Vintage guitars, amps, pedals and accessories, with a full service pro-level repair shop, Truetone Music is an old-school guitar shop with a new-school approach.
Shipping Policy
We pack everything we ship very well, whether it’s going around the corner or around the world. If you receive your item and there appears to be shipping damage, please contact us immediately at 310-393-8232. Please keep the shipping box and ALL packing materials. DO NOT THROW AWAY THE BOX OR ANY PACKING MATERIAL IF THERE APPEARS TO BE SHIPPING DAMAGE.
Not having these items will void any insurance claim with the carrier. Pictures will be required of the box, packing material and damage to the item. Once they are sent to us, we will start the insurance claim process with the carrier, and will keep you up to date on the progress every step of the way. Please message with any questions you may have! We ship all over the USA, shipping price depends on location.
***PLEASE NOTE:
All items larger than a pedal will ship signature required.
When purchasing, please be aware once an order is placed, we DO NOT re route to another address or to any UPS or FedEx drop off locations. It will ship to the address provided to us by Reverb only.
Signature will be required as per Reverbs safe shipping policy, so please be aware you, or someone, will need to be present at the shipping address to sign for the delivery.
Under no circumstances will we re route any package to another address or have it re-routed to be held at a FedEx or UPS facility. NO EXCEPTIONS.
Shipping is free on SELECT NEW items over $200.00 within the lower 48 states.
No long distance trades under any circumstances.
Return Policy
New Items
Returnable within 14 days of delivery.
Used & Vintage Items
Returnable within 14 days of delivery.
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Here at Truetone Music, we want to be sure that our customers can buy with confidence.
That’s why we offer a 14 Day Satisfaction Guarantee!
If you are not happy with your purchase and would like to create a return, please notify Truetone Music ASAP for return authorization and return process information.
All item(s) must be on its/their way back to Truetone Music within the allotted 14 day return period, as per the carriers tracking number. Items must be returned in the same condition they were received in, include all packaging, accessories and/or documents that were originally included. All returns must be on their way back to Truetone Music within the 14 day return period, as per the carriers tracking number.
Once a return authorization has been approved, any and all returns shipped after our 14 day return period are subject to a 15% restocking fee, deducted from your refund, all other return policy terms apply.
All shipping and insurance costs are the sole responsibility of the buyer, and are 100% non-refundable.
Any abuse of our return policy will result in a one time warning and you will be banned from our platform. Anything purchased AFTER the one time warning will be canceled and will be subject to a 10% restocking fee. No exceptions.
Tax Policies
Region | Rate | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||