The Rock Inn
- MOUNT LAWLEY, Australia
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The Rock Inn is Perths premier guitar destination store. We specialise in new, used and vintage instruments. We have Perths largest range of new & used guitars, amps and effects. The guitars are on show in 3 large show rooms at our shop in Mt Lawley. We are a guitar store, run by guitarists for guitarists - so stop by (in person or online) and check out some of our guitars today!
We have a large national customer base, and pride ourselves with our online service - you can buy with confidence knowing your item will be properly inspected before shipping, packed well, and always sent to you with full tracking.
Shipping Policy
We will ship with tracking to the listed regions. All quoted shipping prices are to Australian CBD and Metro areas - for regional addresses please ask for a quote. To negotiate shipping rates to other countries, please send us a message.
Please note that all shipping prices for guitars and amplifiers are for FREIGHT ONLY. Insurance is quoted upon request and generally costs around about 4% of the value of the item.
Return Policy
New Items
Returnable within 2 days of delivery.
Restocking Fee: 10%
Used & Vintage Items
Not Returnable
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
Returns and Refunds:
PAYPAL ORDERS: Paypal no longer refunds fees paid by us (the seller) for receiving payments, this fee is around 3%. For example, if you buy a $2000 guitar from us, and pay using Paypal, we only receive approximately $1940 (Paypal takes $60 in fees). If you change your mind and ask for a refund, you will receive $1940 back (as Paypal keeps the $60, despite the payment being refunded). Before you ask, yes, we have raised this issue with Paypal!
We want you to be happy with your purchase. If you are not 100% satisfied you can return the product within 48 hours for a store credit against another item (less any applicable shipping costs). We are unable to offer a refund if you simply change your mind. Refunds on goods purchased will only apply on defective items (see warranty policy for more information).
To be eligible for return, the product must:
Be in the original packaging along with all included materials; and
Be in the condition that it was received in
Goods returned in undesirable condition (scratched, nicked, used, or modified) cannot be returned. We must be notified of your intent to return within 48 hours of you receiving the item, and you must return or ship the item within those 48 hours. All international sales are final.
If you have questions about the return process you can call us at (08) 9371 8822 or email to [email protected]. To return a product, simply contact us and we will process the return.
Please pack carefully and use a shipping box for packing your return unless returning by hand. You may choose any shipping service you like to return the package to us, and you will cover the cost to ship the item back to us. We cannot accept liability for items lost by a courier company during a return. We strongly recommend some sort of tracking or delivery confirmation and insurance.
Tax Policies
| Region | Rate | ||||
| Alabama, US* | Calculated at checkout | ||||
| Alaska, US* | Calculated at checkout | ||||
| Arizona, US* | Calculated at checkout | ||||
| Arkansas, US* | Calculated at checkout | ||||
| California, US* | Calculated at checkout | ||||
| Colorado, US* | Calculated at checkout | ||||
| Connecticut, US* | Calculated at checkout | ||||
| District of Columbia, US* | Calculated at checkout | ||||
| Florida, US* | Calculated at checkout | ||||
| Georgia, US* | Calculated at checkout | ||||
| Hawaii, US* | Calculated at checkout | ||||
| Idaho, US* | Calculated at checkout | ||||
| Illinois, US* | Calculated at checkout | ||||
| Indiana, US* | Calculated at checkout | ||||
| Iowa, US* | Calculated at checkout | ||||
| Kansas, US* | Calculated at checkout | ||||
| Kentucky, US* | Calculated at checkout | ||||
| Louisiana, US* | Calculated at checkout | ||||
| Maine, US* | Calculated at checkout | ||||
| Maryland, US* | Calculated at checkout | ||||
| Massachusetts, US* | Calculated at checkout | ||||
| Michigan, US* | Calculated at checkout | ||||
| Minnesota, US* | Calculated at checkout | ||||
| Mississippi, US* | Calculated at checkout | ||||
| Missouri, US* | Calculated at checkout | ||||
| Nebraska, US* | Calculated at checkout | ||||
| Nevada, US* | Calculated at checkout | ||||
| New Jersey, US* | Calculated at checkout | ||||
| New Mexico, US* | Calculated at checkout | ||||
| New York, US* | Calculated at checkout | ||||
| North Carolina, US* | Calculated at checkout | ||||
| North Dakota, US* | Calculated at checkout | ||||
| Ohio, US* | Calculated at checkout | ||||
| Oklahoma, US* | Calculated at checkout | ||||
| Pennsylvania, US* | Calculated at checkout | ||||
| Puerto Rico, US* | Calculated at checkout | ||||
| Rhode Island, US* | Calculated at checkout | ||||
| South Carolina, US* | Calculated at checkout | ||||
| South Dakota, US* | Calculated at checkout | ||||
| Tennessee, US* | Calculated at checkout | ||||
| Texas, US* | Calculated at checkout | ||||
| Utah, US* | Calculated at checkout | ||||
| Vermont, US* | Calculated at checkout | ||||
| Virginia, US* | Calculated at checkout | ||||
| Washington, US* | Calculated at checkout | ||||
| West Virginia, US* | Calculated at checkout | ||||
| Wisconsin, US* | Calculated at checkout | ||||
| Wyoming, US* | Calculated at checkout | ||||