We believe that music is an essential part of life for every individual and that it provides a positive contribution to society as a whole. We are dedicated to the enrichment of lives through music performance and education by providing high-quality musical instruments and services designed to support musicians, educators, and our retail partners.
Shipping Policy
Please contact us prior to purchase with any questions regarding shipping. Most items will be shipped through FedEx Ground, however expedited 2-day shipping is also available on many items. Orders that are placed by 12pm CST(Monday-Friday) are typically shipped the same day. Some restrictions may apply, especially for larger instruments that require a freight pickup.
We do NOT ship to PO boxes or APO/FPOs. Shipments to Alaska and Hawaii may have larger than normal shipping rates.
We do ship internationally. Please contact us prior to purchase for international shipments.
Your items will be packaged for safe and secure travel. In the event your item arrives damaged, please contact us IMMEDIATELY for instructions. We will request photos of the damaged item as well as packing materials. KHSA will provide return shipping for damaged items and we will make every attempt to resolve the matter through exchange or refund.
Any item over $250 will require a signature upon delivery. Once the item ships, you will be provided with a tracking number to track your shipment. Please be available to sign for your package on the delivery date. You may request a signature confirmation on any purchase for no additional charge and ensure the safety of your item.
*NOTE: KHS America is NOT responsible for loss or theft of your item where signature confirmation was not selected.
If an item is returned by the carrier as "undeliverable", the BUYER is responsible for the additional shipping charges to re-ship the item to you.
Return Policy
New Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
Used & Vintage Items
Returnable within 14 days of delivery.
Restocking Fee: 15%
General Terms
Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.
Special Conditions
We allow returns within 14 days of receipt of your item. We ask that you inspect your items upon arrival and contact us to report any damage that may have occurred during shipping or if the item is not as described in the listing. Items must be returned in the original, as-shipped condition with all packaging in tack as well as all included items.
We charge a 15% restock fee for items returned for "buyer's remorse", unless an exchange is requested.
You MUST contact us to receive a Return Merchandise Authorization (RMA) prior to returning your items. Returns that are shipped without a RMA, will not be processed and the buyer will be responsible for shipping charges to return the item to you.
Items sold as "Parts or Repair" are not eligible for return and/or refund.
Returns are generally processed within 2 business days Monday-Friday, but may take longer for funds to be received at your bank.
*NOTE: Shipping charges are not refundable, unless approved for items that have been grossly misrepresented in the listing. The BUYER is responsible for return shipping to KHSA, unless approved by management.
Please contact us through Reverb Messaging or [email protected] to receive a RMA for your item or report damage during shipment.
Tax Policies
Region | Rate | ||||
Alabama, US* | Calculated at checkout | ||||
Alaska, US* | Calculated at checkout | ||||
Arizona, US* | Calculated at checkout | ||||
Arkansas, US* | Calculated at checkout | ||||
California, US* | Calculated at checkout | ||||
Colorado, US* | Calculated at checkout | ||||
Connecticut, US* | Calculated at checkout | ||||
District of Columbia, US* | Calculated at checkout | ||||
Florida, US* | Calculated at checkout | ||||
Georgia, US* | Calculated at checkout | ||||
Hawaii, US* | Calculated at checkout | ||||
Idaho, US* | Calculated at checkout | ||||
Illinois, US* | Calculated at checkout | ||||
Indiana, US* | Calculated at checkout | ||||
Iowa, US* | Calculated at checkout | ||||
Kansas, US* | Calculated at checkout | ||||
Kentucky, US* | Calculated at checkout | ||||
Louisiana, US* | Calculated at checkout | ||||
Maine, US* | Calculated at checkout | ||||
Maryland, US* | Calculated at checkout | ||||
Massachusetts, US* | Calculated at checkout | ||||
Michigan, US* | Calculated at checkout | ||||
Minnesota, US* | Calculated at checkout | ||||
Mississippi, US* | Calculated at checkout | ||||
Missouri, US* | Calculated at checkout | ||||
Nebraska, US* | Calculated at checkout | ||||
Nevada, US* | Calculated at checkout | ||||
New Jersey, US* | Calculated at checkout | ||||
New Mexico, US* | Calculated at checkout | ||||
New York, US* | Calculated at checkout | ||||
North Carolina, US* | Calculated at checkout | ||||
North Dakota, US* | Calculated at checkout | ||||
Ohio, US* | Calculated at checkout | ||||
Oklahoma, US* | Calculated at checkout | ||||
Pennsylvania, US* | Calculated at checkout | ||||
Puerto Rico, US* | Calculated at checkout | ||||
Rhode Island, US* | Calculated at checkout | ||||
South Carolina, US* | Calculated at checkout | ||||
South Dakota, US* | Calculated at checkout | ||||
Tennessee, US* | Calculated at checkout | ||||
Texas, US* | Calculated at checkout | ||||
Utah, US* | Calculated at checkout | ||||
Vermont, US* | Calculated at checkout | ||||
Virginia, US* | Calculated at checkout | ||||
Washington, US* | Calculated at checkout | ||||
West Virginia, US* | Calculated at checkout | ||||
Wisconsin, US* | Calculated at checkout | ||||
Wyoming, US* | Calculated at checkout | ||||