KHS America
KHS America
KHS America

KHS America

We believe that music is an essential part of life for every individual and that it provides a positive contribution to society as a whole. We are dedicated to the enrichment of lives through music p…
About KHS America

We believe that music is an essential part of life for every individual and that it provides a positive contribution to society as a whole. We are dedicated to the enrichment of lives through music performance and education by providing high-quality musical instruments and services designed to support musicians, educators, and our retail partners.

Shipping Policy

Please contact us prior to purchase with any questions regarding shipping. Most items will be shipped through FedEx Ground, however expedited 2-day shipping is also available on many items. Orders that are placed by 12pm CST(Monday-Friday) are typically shipped the same day. Some restrictions may apply, especially for larger instruments that require a freight pickup.

We do NOT ship to PO boxes or APO/FPOs. Shipments to Alaska and Hawaii may have larger than normal shipping rates.

We do ship internationally. Please contact us prior to purchase for international shipments.

Your items will be packaged for safe and secure travel. In the event your item arrives damaged, please contact us IMMEDIATELY for instructions. We will request photos of the damaged item as well as packing materials. KHSA will provide return shipping for damaged items and we will make every attempt to resolve the matter through exchange or refund.

Any item over $250 will require a signature upon delivery. Once the item ships, you will be provided with a tracking number to track your shipment. Please be available to sign for your package on the delivery date. You may request a signature confirmation on any purchase for no additional charge and ensure the safety of your item.
*NOTE: KHS America is NOT responsible for loss or theft of your item where signature confirmation was not selected.

If an item is returned by the carrier as "undeliverable", the BUYER is responsible for the additional shipping charges to re-ship the item to you.

Return Policy

New Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

Used & Vintage Items

Returnable within 14 days of delivery.
Restocking Fee: 15%

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

We allow returns within 14 days of receipt of your item. We ask that you inspect your items upon arrival and contact us to report any damage that may have occurred during shipping or if the item is not as described in the listing. Items must be returned in the original, as-shipped condition with all packaging in tack as well as all included items.
We charge a 15% restock fee for items returned for "buyer's remorse", unless an exchange is requested.
You MUST contact us to receive a Return Merchandise Authorization (RMA) prior to returning your items. Returns that are shipped without a RMA, will not be processed and the buyer will be responsible for shipping charges to return the item to you.

Items sold as "Parts or Repair" are not eligible for return and/or refund.

Returns are generally processed within 2 business days Monday-Friday, but may take longer for funds to be received at your bank.
*NOTE: Shipping charges are not refundable, unless approved for items that have been grossly misrepresented in the listing. The BUYER is responsible for return shipping to KHSA, unless approved by management.

Please contact us through Reverb Messaging or [email protected] to receive a RMA for your item or report damage during shipment.

Make sure to check the return policy on each individual listing as some items may be sold "As-Described" and not eligible for a return.

Tax Policies

RegionRate
Alabama, US*Calculated at checkout
Alaska, US*Calculated at checkout
Arizona, US*Calculated at checkout
Arkansas, US*Calculated at checkout
California, US*Calculated at checkout
Colorado, US*Calculated at checkout
Connecticut, US*Calculated at checkout
District of Columbia, US*Calculated at checkout
Florida, US*Calculated at checkout
Georgia, US*Calculated at checkout
Hawaii, US*Calculated at checkout
Idaho, US*Calculated at checkout
Illinois, US*Calculated at checkout
Indiana, US*Calculated at checkout
Iowa, US*Calculated at checkout
Kansas, US*Calculated at checkout
Kentucky, US*Calculated at checkout
Louisiana, US*Calculated at checkout
Maine, US*Calculated at checkout
Maryland, US*Calculated at checkout
Massachusetts, US*Calculated at checkout
Michigan, US*Calculated at checkout
Minnesota, US*Calculated at checkout
Mississippi, US*Calculated at checkout
Missouri, US*Calculated at checkout
Nebraska, US*Calculated at checkout
Nevada, US*Calculated at checkout
New Jersey, US*Calculated at checkout
New Mexico, US*Calculated at checkout
New York, US*Calculated at checkout
North Carolina, US*Calculated at checkout
North Dakota, US*Calculated at checkout
Ohio, US*Calculated at checkout
Oklahoma, US*Calculated at checkout
Pennsylvania, US*Calculated at checkout
Puerto Rico, US*Calculated at checkout
Rhode Island, US*Calculated at checkout
South Carolina, US*Calculated at checkout
South Dakota, US*Calculated at checkout
Tennessee, US*Calculated at checkout
Texas, US*Calculated at checkout
Utah, US*Calculated at checkout
Vermont, US*Calculated at checkout
Virginia, US*Calculated at checkout
Washington, US*Calculated at checkout
West Virginia, US*Calculated at checkout
Wisconsin, US*Calculated at checkout
Wyoming, US*Calculated at checkout
*Marketplace Facilitator State. Reverb collects tax on the seller's behalf.Learn More

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

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