Gear Orphanage

Shipping Policy

We ship with tracking to the continental United States.
Alaska, Hawaii and Puerto Rico may incur additional charges for shipping.
*U.S. BUYERS PLEASE BE AWARE:
WE SHIP FED EX GROUND. SIGNATURE WILL NOT BE REQUIRED IF YOUR PURCHASE IS LESS THAN $500 IN VALUE. ANYTHING $500 & OVER WILL REQUIRE SIGNATURE. IF YOU PREFER US TO ADD A SIGNATURE OPTION TO ITEMS VALUED UNDER $500 THE ADDED FEE WILL BE $4.25.

**ADDITIONALLY:
For items valued under $500 USD where NO SIGNATURE is required; we have been informed by our carrier that IF there is an instance of ITEM NOT RECEIVED; BUT Carrier determines the item WAS DELIVERED to CORRECT ADDRESS - said Carrier WILL NOT be held liable. We are willing to take the time to file a CLAIM with Carrier although we know their policy; however IF claim is denied - WE as seller cannot be held as liable either, nor can reimburse or replace said item. From that point, Buyer is welcome to reach out to Carrier to further attempt to reinstate the issue, but as seller if we have fulfilled our promise and shipped to address as listed with payment, we cannot be held responsible.
As such, if you have ANY doubt, it is suggested you contact us immediately upon purchase to Request that signature be added as noted above.

*Please note as well for all domestic shipping:
Our FREE shipping as offered is via FED EX Ground and unable to deliver to a PO BOX.
USPS charges up to 3 x's what we would pay with Fed Ex so if possible we ask that you use a street address when you place the order. We are happy to use USPS and ship to a PO Box if absolutely necessary, but then we would need to collect whatever the balance is to ship USPS - so we ask that you please contact prior to purchase if you have any questions.

*Please note: We ONLY ship to the U.S. unless otherwise noted within the ad. IF shipping anywhere other than U.S. you will incur additional charges, and we ask that you contact us prior to purchase if you have any questions.

*International Shipping
*** INTERNATIONAL BUYERS: Shipping Costs may be different than listed here to your country (applies to AU, NZ and South America for instance). If you want to be sure before buying that the cost is the same as quoted here - PLEASE CONTACT US FIRST! ***
Recipient/ Buyer is 100% responsible for ALL DUTIES and TAXES (VAT, ETC.) imposed by your local government/ customs officials. THIS INCLUDES CANADA!
If using any service other than U.S.P.S. for shipment (i.e. FED EX, FED EX Ground International, DHL) please be aware in advance that these companies may charge additional fees after delivery for use of their " Brokerage Services"; it is the recipient/ buyer's responsibility to pay these charges, as well. In all instances, it is the recipient's sole responsibility to research and estimate such fees - whether standard DUTIES and TAXES or additional Brokerage Fees.

MANUFACTURER WARRANTY for International Buyer’s:
PLEASE BE AWARE! Per the Manufacturer's Instructions: All NEW (includes B-Stock, DEMO, OPEN-BOX) Items purchased from the U.S. and sent Internationally MAY NOT BE COVERED* under MANUFACTURER WARRANTY - as most manufacturer's already have representatives worldwide. HOWEVER, you are still protected under our standard return policies for International buyers wherein, “Buyer has 14-days from time of actual receipt to report any issues” - particularly due to or possibly incurred during transit (which is then covered up to the amount of Insurance originally agreed upon per shipment). After that initial 14-Days, however, we cannot be held responsible - and you must understand and agree in advance as you are purchasing this item to import at your own discretion.
*(EACH MANUFACTURER HAS DIFFERENT POLICIES REGARDING INTERNATIONAL WARRANTY COVERAGE - Please contact us PRIOR to PURCHASE to check terms for the specific item you are considering!)

Return Policy